Deepthi Ms Email & Phone Number

Bengaluru, Karnataka, India

India

• Establishing team, shaping the organization, and devising business strategy
• Nurturing and sustaining professional relations with customer organizations, while troubleshooting and resolving overall non-routine customer complaints
• Orchestrating overall business development activities to enhance revenue volume and to augment market share
• Tracking marketplace, analyzing competitors, and adhering to customer data to identify and recommend actions pertaining to pricing and testing services
• Attaining customer satisfaction for the organization and laboratory
• Executing required administrative tasks as allocated by the management

India

• Established relations with key decision-makers of customer organization to trigger growth and retention. Embarked on profitable business opportunities to generate more revenue and improve bottom line profit
• Identified key products, services, and customers, and utilized data to devise innovative sales and marketing plans to facilitate dramatic growth. Developed reports and presentations entailing business development.
• Ideated and incorporated attractive pricing structures to streamline firm’s objectives as per customer targets
• Harmonized with company departments to devise new strategies and capitalize on emerging customer and market trends. Gathered data and conducted customer needs analysis
• Coordinated with existing customers to enhance purchase volume of products and services
• Negotiated on and finalized long-term agreements with new clients within the assigned territory, and signed contracts with them

India

• Client Management, Proactively worked on Incidents to close within SLA’s based on priority levels.
• Based on the notification alerts, service interruptions, alert are sent with the SLA timeline provided, will work deeply with problem management team to find the RCA.
• Conduct basic of testing like Smoke test, health test and functional test of the application and generate the report. Generated and reviewed test summary report for better test coverage at the end of every test cycle.
• Will coordinate with change Management team to get change to be implemented through technical team.
• Updating KEDB (know error database) for known issues. Attending problem review calls for different regions as a chair person.
• Providing complete RCA’s for all PMR’s(Problem Management Report). Preparing weekly, daily and monthly KPI reports using MS excel