Experienced ServiceNow Technical Lead and ITSM Architect, I bring extensive experience in designing and implementing innovative solutions across various ServiceNow modules. My expertise spans IT Service Management (ITSM), Human Resources Service Delivery (HRSD), and Legal Service Delivery, with a specialized focus on eDiscovery and Digital Forensics. Led end-to-end ServiceNow implementations, driving digital transformation, and enhancing service delivery processes. My experience includes not only the technical configuration and customization of ServiceNow but also the strategic planning and execution of agile projects, ensuring alignment with business goals and delivering value at every stage. Whether it's streamlining IT operations, enhancing HR service efficiency, or enabling robust legal service workflows, I am passionate about leveraging ServiceNow to empower organizations and drive continuous improvement.