Deepthi Rao Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Internship as Salesforce Administrator

 Created new records under Accounts and Contacts of prospective clients. Managed new leads creation from various lead creation sources like phone calls, emails, web-based enquiries, and online chat and built the pipeline for follow-up. Updated the status of application processing in the contact object in field update field. Generated various reports like Weekly leads record, Opportunity record, Clients record for particular account, Accepted/Pending acceptance/ Declined… Show more  Created new records under Accounts and Contacts of prospective clients. Managed new leads creation from various lead creation sources like phone calls, emails, web-based enquiries, and online chat and built the pipeline for follow-up. Updated the status of application processing in the contact object in field update field. Generated various reports like Weekly leads record, Opportunity record, Clients record for particular account, Accepted/Pending acceptance/ Declined applicants record etc. Created and used email templates to send to prospective/existing clients. Managed conversion of qualified leads to opportunities and updated the same in the CRM. Sent relevant files to the prospective/existing clients using CRM. Uploaded necessary documents in the client record in CRM. Managed merging of duplicate records with the original record ensuring cleanliness of database and pipeline data. Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers. Created invoice, collected payments, recorded the transactions in XERO/MYOB, issued receipts. Sent daily engagement surveys to students using Survey Monkey. Collated and distributed Educator's evaluation report using Survey Monkey. Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness to the customers. Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking. Show less

Bengaluru Area, India

 Managed Forecast and Pipeline Management using Oracle Fusion CRM. Managed forecast tracking with the team members and prepared a consolidated forecast list inthe CRM. Prepared forecast and pipeline reports in the CRM. Managed creation and allotment of territories to the Sales Managers in the CRM. Created accounts, contacts of prospective clients in the CRM. Supported team (Sales managers) in flagging the accounts in the CRM that needs Director’s intervention and… Show more  Managed Forecast and Pipeline Management using Oracle Fusion CRM. Managed forecast tracking with the team members and prepared a consolidated forecast list inthe CRM. Prepared forecast and pipeline reports in the CRM. Managed creation and allotment of territories to the Sales Managers in the CRM. Created accounts, contacts of prospective clients in the CRM. Supported team (Sales managers) in flagging the accounts in the CRM that needs Director’s intervention and brought it to the notice of the Director for involvement in converting the opportunity into a deal. Generated various reports with respect to leads, opportunities, accounts due for licence renewal etc. Prepared presentations based on information from the CRM reports / dashboards for quarterly review meetings. Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability. Managed Directors' complex and frequently changing travel arrangements in Carlsonwagonlit portal, including accommodation. Reconciled and processed expense reports for Directors, internal and field personnel. Developed and updated spreadsheets and databases to track, analyse and report on Salesrepresentatives’ performance and sales data. General Administrative support to the corporate team. Show less

Bengaluru Area, India

o Prepared forecast reports for India, China, Korea, Hong Kong, and Taiwan.o Maintained deal tracker for the team (Deal is sale of Oracle products and software licences to customers).o Prepared Rep-Performance report on quarterly basis.o Prepared Pipeline report on a monthly basis.o Diary and email management of three Directors.o Coordinated periodic meetings and prepared minutes of the meeting.o Claimed entitled business expenses of the Directors. o Managed travel… Show more o Prepared forecast reports for India, China, Korea, Hong Kong, and Taiwan.o Maintained deal tracker for the team (Deal is sale of Oracle products and software licences to customers).o Prepared Rep-Performance report on quarterly basis.o Prepared Pipeline report on a monthly basis.o Diary and email management of three Directors.o Coordinated periodic meetings and prepared minutes of the meeting.o Claimed entitled business expenses of the Directors. o Managed travel logistics including Visa processing, ticketing, car booking and accommodation booking. o Prepared presentations based on reports as and when required. o General Administrative support to the entire corporate team (Team of 50 members)o Preliminary screening of resumes of the candidates.o Coordinated with panel and the candidates to set up interviews.o Perform basic background check of the selected candidates.o Raise the Job request, roll out the offer letter using Oracle HRIS tool and PeopleSoft application. o Managed team events. Show less

Bengaluru Area, India

 Diary management of the Senior Director. Coordinated periodic meetings and prepared minutes of meeting. Coordinated domestic and international travel arrangements, including booking airfare, accommodation and cabs. Reconciled and processed expense reports for Director. Sorted, opened and routed incoming correspondence and deliveries to help Senior leaderrespond quickly to business and customer requirements. Performed research to collect and record data for… Show more  Diary management of the Senior Director. Coordinated periodic meetings and prepared minutes of meeting. Coordinated domestic and international travel arrangements, including booking airfare, accommodation and cabs. Reconciled and processed expense reports for Director. Sorted, opened and routed incoming correspondence and deliveries to help Senior leaderrespond quickly to business and customer requirements. Performed research to collect and record data for PowerPoint Presentations. Assisted with event planning for monthly Rewards & Recognition program. Show less

Bengaluru Area, India

o Diary management of two managers – HR Director and Regional Head. o Coordinated periodic meetings and maintained minutes of meeting.o Managed travel logistics. o Claimed business expenses along with tallying it with Amex card statement using SAP tool (Concur).o Managed visits of Global functional Executives (Badge activation, arrange workstation, room reservation, prepared agenda for their meetings, scheduled meetings & other logistics required during their… Show more o Diary management of two managers – HR Director and Regional Head. o Coordinated periodic meetings and maintained minutes of meeting.o Managed travel logistics. o Claimed business expenses along with tallying it with Amex card statement using SAP tool (Concur).o Managed visits of Global functional Executives (Badge activation, arrange workstation, room reservation, prepared agenda for their meetings, scheduled meetings & other logistics required during their visit).o Facilitated project team meetings, record them as needed, arrange conference rooms, audio bridges, live meeting setup, video conferencing etc. Show less

Bengaluru Area, India

 Performed IT Procurement management using Oracle application (Self Service Purchase - SSP). Prepared necessary documents for US Visas for employees and conducted knowledge transfersessions for them to obtain US Visa. Made domestic and international travel and lodging arrangements for team members. Arranged for accommodation for Ex-Pats of the organization. Provided New joiners kit in collaboration with HR Team and assisted the new employees to settle down in the… Show more  Performed IT Procurement management using Oracle application (Self Service Purchase - SSP). Prepared necessary documents for US Visas for employees and conducted knowledge transfersessions for them to obtain US Visa. Made domestic and international travel and lodging arrangements for team members. Arranged for accommodation for Ex-Pats of the organization. Provided New joiners kit in collaboration with HR Team and assisted the new employees to settle down in the job. Worked closely with Finance team to ensure timely invoicing and accounts receivables/accounts payables. Prepared Monthly Finance Accrual reports. Prepared Monthly domestic and international travel forecast report. Provided general administrative support to the corporate team. Show less

Bengaluru Area, India

 Maintained nominations, attendance, feedback of participants and generated attendance report, feedback report and any other ad hoc report as required using SAP HR Transition tool. Coordinated trainings planned on a daily basis. Prepared periodic reports - Daily Status Report, Weekly Status report and Monthly Status Report. Maintained Induction schedule (arranged handouts, infra setup, sent the schedule for conducting tests, collated scores etc.) Professional Skills.… Show more  Maintained nominations, attendance, feedback of participants and generated attendance report, feedback report and any other ad hoc report as required using SAP HR Transition tool. Coordinated trainings planned on a daily basis. Prepared periodic reports - Daily Status Report, Weekly Status report and Monthly Status Report. Maintained Induction schedule (arranged handouts, infra setup, sent the schedule for conducting tests, collated scores etc.) Professional Skills. Compiled training handbook and related course materials. Coordinated travel arrangements for trainers. Liaised between trainers and course participants. Processed payment for external trainers. Show less

Master Of Business Administration (Mba), Operations Management, A

B.Com., Commerce