Deepthi Ullas Email & Phone Number

Fremont, Ca, Us

United States

Working experience in testing various products (500 +) for recognized companies Performed testing (manual, exploratory testing, regression testing) for Entertainment, e-Commerce, Payment system, Educational, Messaging and other apps and web services to identify P1 and P2 defects (Crash/Blocking/Freezing issues).Performed browser (IE, Firefox, Chrome, Safari) and platform (Windows 7/8/10) compatibility tests.Participated in Software Testing projects in banking, media & entertainment, e-commerce, airlines, hotels, educational and gaming sector.Working experience in testing software products on iOS, Android and Windows 7, 8.1, 10 platforms.Captured defect replication steps through Screencast-o-matic video recorder.Captured console log and Crash log files through iTools for mobile applications.Logged and tracked GUI, Functional, Technical defects, errors and inconsistencies via the uTest platform.Participated in Bug Fix Validation cycles for previously tested products.Communicated with Testing Team Leads and Project Managers regarding test cycles and platform issues.

Canada

India

Managed HR web cases, providing best-in-class client experience for Cisco employees, managers, and HR stakeholders; using the Cisco case management system (Seibel).Ensured Oracle HR Management system (HRMS) is accurate, and data entry occurs according to company's HR SOX Compliance.Managed critical HR lifecycle processes, such as regional and local termination, payroll, benefits, and contract processes.Escalated exceptions and complex requests, using the established escalation model, to help ensure accurate, timely, and consistent case resolution.Managed sensitive data and information effectively and appropriately.Collaborated and effectively communicated with internal HR stakeholders and HR ecosystem including HRC Tier 2 teams, other regional HRC teams, HR managers, and the HR tools and systems group.Maintained Database of the clients, update their information in Oracle HRMS providing VISA, VOE and offer letters.Extended and terminated the employee's service period and provided all HR related queries.Provided quality customer service to Cisco employees/managers and contingent workers to ensure the proper resolutions on issues and escalations.