Deepthi Singh Email & Phone Number

Hyderabad, In

Novartis, Hyderabad

Hyderabad, Telangana, India

Hyderabad Area, India

Hyderabad Area, India

• Provide administrative support to the Operations Manager in a timely and courteous manner.• Coordinate in arranging Business travel, prepare travel and expense reports.• Arrange meetings with staff and clients which require initiative, industriousness and ability to work to tight deadlines.• Reconcile expense reports with support documents.• Schedule and arrange Meetings.• Assist in special event planning for the team.• Process new hire paper work ensuring that the required documents have been submitted and that all paper work is completed properly.• Organize, file and maintain paper and electronic files for employees, new hire and temporary personnel.• Evaluation and typing up of monthly reports.• Maintain & reconcile budget for various accounts.• Perform and coordinate office operations such as office moves, meetings, conferences, workshops, and special events.

Reporting to the Terminal ManagerPrior to Commencement of Operations (23rd March 2008) at GMR Rajiv Gandhi International Airport (RGIA), Hyderabad took active role in preparing Presentations about the Passengers' and Staff flow at the Airport which would take place after the Commencement of Operations.Assist the General Manager- Terminal Operations in trial operations at RGIA which commenced from 05th Sept 2007.Won the appreciation of the GM-Terminal Operations for smooth conduct of 42 trial operations and also the perfect conduct on 23rd March 2008 which was a land mark. Converting a totally manual airport to a totally automated airport.Responsible for ensuring Customer Service to maintain the target service levels and Emergency planning including Terminal Evacuation and assisting Terminal Manager as per laid down Standard Operating Procedures (SOPs).Involved in the resolution of customer problems and complaints while delivering and maintaining a high level of service standards.Responsible for monitoring and managing all areas of GHIAL's Terminal environment.Expertise in providing face to face passenger interaction and assist passenger's transiting in and out of the airport including assistance for both able bodies and passengers with special service requirements.Handle the Information and Common User Self Service (CUSS) Kiosks ensuring all defects are reported and accounted for.Responsible for communicating effectively and accurately with other stake holders, internal agencies, and other business partners.The Provision of airport and travel related information to passengers and general public.Administration of the lost property function.Maintain very good relations with government bodies like Customs, Immigration and CISF.Assist the Airlines in the Airport in their day to day operations whenever required.

Reporting to the Regional Head.Responsible for various customer service related functionsInteracted with a wide variety of people while scheduling meetings and appointments.Responsible for organizing the Events.Coordinating with all the agencies for organizing the event.Responsible for the finalizing of an event with the Customer.Identifying new clients and meeting them.

Reporting to the Shift Manger.Responsible for various customer service related functions, including issuance of rapid redemption upgrades, boarding passes and reservations.Involved in the resolution of customer problems and complaints while delivering and maintaining a high level of service, especially for elite customers.Provided special attention and swift services to those passengers who require assistance, such as unaccompanied minors, wheel-chair passengers or physically handicapped.Performed the information delivery tasks, including general information on the frequent flyer program, and flight-related information at different airport locations viz. boarding and arrival halls.Interacted with a wide variety of people while scheduling meetings and appointments, and handling their travel arrangements.

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General

Master Of Arts (M.A.), English Language And Literature, General

Distance Learning Program from ICFAI MA (English) Distance Learning Program

Diploma, Air Ticketing

Diploma, German Languag6

Certified, Travel Tourism & Hospitality Management

B.A, English