• Handling mails for recall requests directly placed by the customers.• Contacting on shore correspondents for recall queries and resolving them by taking required actions.• Logging customer issues and providing solutions via e-mails.• Providing ideas in order to simplify the process.• Contacting other banks directly via calls and e-mails to place recall requests.• Creating rosters for different requirements in the team.• My responsibilities also include training the new recruits in the process as well as on shore team members for contingency scenarios.• Recommending best practices in daily huddles.• Process gap identification and mitigation and assisting with controls team to provide valuable suggestions to overcome the risk of process gap.• Maintaining EOD files and confirming that all the payments have been acted effectively and efficiently.• Involved in Automation Tool and helped in developing the tool with the developer.• Helped in development of Tool through Automation which helped in reduction of manual work.