Customer Relations Advisor – Advisor & Technical Service
Hutchison 3 Global Services
Malad, Mumbai
Key Responsibilities -Responsible for establishing the delivery of 3 Broadband from start (purchase date). This included activities right from setting up, processing, delivery on 3 standards.Managing the prescribed SLA & AHT for the responsible team members on setting up the project processes, defining roles responsibilities, schedules and SLAs in India Outsourcing.Creating and maintaining seamless, efficient, standardized operational processes that allow elimination of… Show more Key Responsibilities -Responsible for establishing the delivery of 3 Broadband from start (purchase date). This included activities right from setting up, processing, delivery on 3 standards.Managing the prescribed SLA & AHT for the responsible team members on setting up the project processes, defining roles responsibilities, schedules and SLAs in India Outsourcing.Creating and maintaining seamless, efficient, standardized operational processes that allow elimination of redundancies, standardization of procedures and maximization of performance.Managing the 3 Global Broadband ties up with the Irish Government used for servicing the areas not covered by regular broadband. – National Broadband ServiceReviewing inbound tech-support function inline with the Customer Servicing lines to support retention of customers.Coordinating for buy back clients with the stores in 3 UK & 3 Ireland. Show less