Heading a branch of 35 people with responsibility of overseeing their daily activity. Allocating daily requirements and targets to the team. Experienced and skilled International Trade Specialist with extensive knowledge of import and export compliance and control processes and procedures. Providing solutions to corporate clients for their trade requirements and ensures team also performs towards same goal.

Leading a team of 15 people with responsibility of overseeing their daily activity. Allocating daily requirements and targets to the team. Experienced and skilled International Trade Specialist with extensive knowledge of import and export compliance and control processes and procedures. Providing solutions to corporate clients for their trade requirements and ensures team also performs towards same goal.

This is high performing risk-focused unit which operates with an ethos of innovation, continual improvement and process development with Focus on Fraud Prevention, Financial Crime & other suspicious activities. - Job duties include but not limited to performing Enhanced Due diligence on new & existing relationships to protect the Bank from Money Laundering/Reputation Risk. - Communicating with Branch Management to minimize risk based on transaction characteristics as appropriate and necessary - Record management of Compliance activities, CTS clearing activities for North Zone and feedback mechanism on areas of improvement - Developing & /or updating processes, systems and procedures for sharing best practices and internal controls.

Customer Service Audit: Role includes managing, leading & assuming responsibilities of all customer care activities and services, ensuring broad-based client satisfaction across banking services offered at branches. - Driving the service mantra “Khayaal Aapka” across ICICI bank branches mapped regions Delhi Central, Delhi East and Delhi West – NCR Zone. - Assessing the service standards across branches, providing feedback and training ICICI bank branch staff on customer delight techniques. - Process re-engineering by conducting process walkthroughs at ICICI bank branches. - Ensuring Customer Service Quality in the branches by achieving delivery and service quality norms. - Identifying improvement areas & implementing measures to maximize customer satisfaction levels.

Loan Operations: Record Management Centre (RMC) Department - Handled a team of 50 members involved in customer/branch/collection queries like Document retrieval, Verification of Loan Documents, Foreclosure of Loan (Housing, Auto Two Wheelers, Personal, Consumer Loan products).Credit Card Operations: Record Management Centre (RMC) Department: - Headed Pre and Post Issuance department of Credit Cards for North & East Zone, Handling a team of 15 people involved in: Special products on credit cards: Personal loan on credit cards, Balance Transfer, EMI on Call, Dial-a-Draft, Merchant EMI, Add on Cards, and other regular services such as Credit card cancellation, Address change requests, Embossing and various other vendorised activities.* Conducted Internal Audits for bringing out revenue leakages, process deviations and taking timely corrective actions* Monitored the overall functioning of processes, identifying improvement areas & implementing adequate measures for better implementation. Introducing and improving the current processes & policies for enhanced performance levels.* Responsible for Process & Performance assessment for Loans & Cards, quality reports on service request, trend analysis, quadrant analysis and RCA for Loans/Cards.* Handled all Legal issues, RBI norm adherence & resolving queries related to Credit Cards. Handling Ombudsman cases.

Verification & Assessment of quality of projects - Prospectus, Statement of Addl. Info, Annual Reports and Semi-Annual Reports of various US-based Mutual Fund companies• Analysis of Proxy Statements of meetings, agendas, ballot data, record date, outstanding shares and voting rights.• Preparing Quality Check and Assurance Report.• Maintaining Exceptional Cases and Root Cause Analysis for top management.• Providing Information on fund performance (Average Total Return)Analysis of steps taken by companies, in order to prevent Market Timing.