• Co-ordination over telephone & emails for Sales & Services PAN INDIA for modules like Pest Control & House Keeping.• Telemarketing activity for focused call & providing information & support to existing & new customers.• Daily pipeline follow up of the prospect customer for business lead and informing about new business opportunities, offers &discounts by building good rapport.• Backend work like Payment follow up, collection by coordination, preparing Performa Invoices, making & handling cheques and fund transfers.• Handling the Technical Team by scheduled Services,Pity Cash, Traveling allowances,follow up Services, Second & Third Services, Renewals and Complaint Services etc.• Making & Updating Service Cards for Residential & Commercial Customers. Regular updating MIS weekly and monthly bases.• Annual Maintenance Renewals (AMC) a reminder call before 3 months of contract renewal by maintaining client relation.• Updating services charts, scheduling the services as per monthly, half yearly or bi-monthly services and sending the technicians for handling services or complaints if any.• Adhering to the Term and Condition of the company as applicable.

• Effective telemarketing responsibly by placing phone calls to potential clients from the database.• Performing script with necessary adjustments to tap prospects and convert it into a Sales Lead. • Set appointments with prospective customers based on associates’ schedules i.e. Sales Team.• Providing Pre & Post Sales supports, answering potential clients’ questions about product quality by sending samples to their testing labs for approvals by getting the COA –certificate of analysis. • Maintaining computer, telephone and other equipment.• Communicating any problems, concerns or questions to supervisory staff.• Referring& handing customer complaints to concerned departments for resolution.• Communicating respectfully and politely with potential customers at all times.

• B2B business scenario for Government tenders to the CEO, Export Managers, CFO’s etc.• Promoting Tender Subscription Services from the portal“TenderTiger.com” through Skype calling in the international market ( Europe, Asia & Middle East)• Research on upcoming tenders from the portal on the bases of CPV – common procurement vocabulary.• Conducting research on Internet to analyze various listings, sector, countries and region wise for business leads as per customer’s business line.• Offering services like daily email alerts, online browsing (User id and password), Customized Service (Geographic/Product/Industry), Biding consultancy, key accounts manager & Archive tender (project access).• Sending quotation & negotiating on price to achieve the pre-determined sales target.• Ensuring payments on timely bases through currency conversion rates, TT Transfers from dollar to rupee.• Renewal of the contract as per updating in the CRM software on time.• Working with a team to achieve sales performance target by building good relationship with potential and existing clients.

• Serving as the first point contact for customer seeking assistance over the phone or email.• Outbound telesales with robustcalling for banking products like CASA & deposits, credit cards, forex etc.• Sales contact with 100 -120 calls daily to generate at least 5- 10 leads per day. • Determining best investment profiling to the High Net worth Individuals & branch customers.• Follow up & updating customer status and information in the ERP & CRM software.• Regular maintaining particular files like Lead, Call Counts, Feedback & Complaints, and Value Closer. Daily Team attendance and log files.