Deepti Kaul Email & Phone Number

Chandigarh Area, India

• Ensure compliance with all regulatory and statutory requirements as relevant for various product and services from a branch perspective.• Lead the Service Team. • Ensuring regulatory and procedural compliance.• To co-ordinate the audit of the branch.• Ensuring service excellence to enhance portfolio, control retention and better cross sell.• Vault / Key custodian.• Managing office accounts.• Handling the legal, statutory, OB cases.• Delegating the work to service team.• Guiding and helping the service team achieve their month on month sales budgets.• Smooth BAU processing.• Mentoring the direct and indirect reportees .• Ensure timely escalation of issues impacting business and possible solutions to address the concerns.• Play an active role in new products, processes, systems roll out.• Coordinating with all the verticals of the bank ,as and when required.

Chandīgarh Area, India

• Ensure compliance with all regulatory and statutory requirements as relevant for various product and services from a branch perspective.• Responsible for recommending specific process and systems improvements which have an impact on customer service, carrying out customer satisfaction studies, managing service quality audits.• Responsible for handling customer enquiries and instructions, thus ensuring that the Bank's delivery standards in achieving total customer satisfaction are met.• Ensure timely escalation of issues impacting business and possible solutions to address the concerns.• Play an active role in new products, processes, systems roll out.• Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets.• Verification and authorization of all customer requests processed.

Chandigarh Area, India

Being a Senior Customer Service Associate my job responsibilities revolve around handling the Operations and Service Delivery for the Branch, providing well rounded customer service, achieving branch goals whilst maintaining high levels of accuracy and efficiency.Key Responsibilities:• Handling the service delivery desk at the branch.• Processing account opening and other transaction based forms.• Transaction authorization ensuring accuracy.• Handling the teller counter along with Issuance of Demand Drafts/ Pay Orders both in INR and Foreign currency.• Expertise in carrying out all front office & back office operations• Experience of branch reconciliation and merchandising.• Experience of cash management and collection of cheques/bills business.• Experience in dealing with all types of audits and audit compliance.• Ability to identify and improve bottlenecks and problem areas in operations.

Chandigarh Area, India

In my first assignment with Yes Bank in the capacity of Branch Service Partner my Key Responsibilities were as stated under .• Handling the teller counter.• Issuance of DD/BC/Pay Order as per customer’s request• Management of Deliverables (Welcome Kits, Debit Card, PINs)• Handling of HNI’s & Walk-in customers• Cross-selling of banking products.• ATM Custodianship and servicing.• Responsible for Relationship Management with New & Existing customers for CASA, TPP.• Adhering and maintaining the Audit and Compliance requirement in the branch.• Part of a Team which has given Satisfactory Audit report.• Additional Responsibility to ensure Branch Profitability by cross Sales.

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Master Of Business Administration (Mba), Accounting And Finance