• Implementation of Taleo, the new hiring and people management tool.• Research and Analytics for the new hiring locations• Compliance and Vendor Management - Auditing process integrity issues and deploy SOP for process streamline and cost saving - Identifying & developing quality vendor / supplier base for cost effective procurement of materials & Service, Vendor Performance Evaluation, Contract Compliance, Supplier Profiling, Maintain Preferred Vendor Database, Supplier Relationship Management, Ensure Delivery Schedule & Quality Adherence• Maintenance of Recruitment MIS - Preparation of sections of expert reports, dashboards, scorecards including review, summarization, analysis, verification and presentation of data required and identifying key issues - Undertake detailed data collection and analysis on a range of internal and external data in order to inform senior management decision-making.• Co-ordination of Employee referral schemes.

• Project Planning, Execution and Monitoring of all the IT Projects. Cost Estimation, analysis, validation & Review of the Cost Bookings related to Employees (Salaries and Benefits), Costs related to Licenses, Maintenance, Overheads, Utilities, Capital expenditure etc. • Monitoring Gross Margin and EBITDA during the month end close• Headcount Analysis. Monthly forecasting on Headcount, cost and Revenue, Analysis between Actual vs Forecast and Forecast vs Planned.• Contract Management - Master Service Agreement, Global Service Agreement, Statement of Work, Work Order, Change Order Creation. Ensure Timely Renewal of the Agreement, Work closely with supply chain, finance, tax, legal and compliance team for Agreement sign off. Liaise with legal for the negotiation of large agreements to ensure favorable commercial terms - Maintenance of Purchase Order (PO) for IT• Billing and invoicing for IT• Budgeting for IT• Analytical Forecasting, Reporting for IT division• Resource/ Bench Management for IT Department• Project Planning, Execution and Monitoring of all the IT Projects• Gross Margin and Profit Maintenance for IT division• Timesheet Tracking• MIS Reporting for higher management• Streamlined the process and automated client & internal reports with Macro Templates.

• Capacity planning on the basis of the previous & forecasted trends.• Roster staffing to ensure optimum utilization of resources, facility and equipment.• Analyzing the available information to generate management usable information.• Maintaining the attendance data.• Generating & maintaining the MIS reports.• Real time monitoring.

• Training of the new hires for Alaska Airlines, including coordinating the orientation, induction and Alaska specific training.• Identifying any gaps in the training of the new hires and re-training or providing additional training to bridge these gaps.• Identifying on-going training needs, viz. any gaps in the actual performance levels and the required performance levels of assigned CSRs and providing correctional/additional training to bridge these gaps.• Maintaining training records/database including documenting training programs, training needs, training man-hours required vis-à-vis actual and projected, etc• Sending training feedback as required.