Insights Analyst
Current• Analysed customer behaviour trends, identifying service pain points ahead of the spring racing carnival to streamline customer operation processes.• Created an attribution model and established a Power BI report for closed accounts, eliminating the issue of double-counting the commercial impact due to multiple account closures.• Developed an attribution model and configured a Power BI report to identify the origins of deposit limits and assess their commercial impact.• Analysed data to establish rules for TMP triggers across various payment methods to identify potential customers under AML classification.• Conducted a diagnostic analysis to evaluate the impact of safer gambling interactions on customer behaviour.