Deepti Behera

Deepti Behera Email and Phone Number

Lead Analyst at WNS @ WNS
bombay, maharashtra, india
Deepti Behera's Location
Gurugram, Haryana, India, India
Deepti Behera's Contact Details

Deepti Behera work email

Deepti Behera personal email

n/a
About Deepti Behera

-Highly motivated professional with 15+ years of experience in KPO and ITES Domain in handling Client Interactions, Service Desk Management, Application and Desktop Publishing Support, MIS/Dashboard & handling Client Subscriptions.-Good communication skills, competent in handling Operations by meeting client expectations while ensuring timely delivery of services.-Ability to collaborate with cross-functional, global teams and experience of Cross Training team members and Analyst Trainings.-Experience across multiple roles & assignments, handled global customers and processes across various industries, analyzing & publishing MIS reports & Insights, and provide support to research analysts.-Proficient at providing real time query resolution, delivered multiple value-add projects & process efficiency ideas.

Deepti Behera's Current Company Details
WNS

Wns

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Lead Analyst at WNS
bombay, maharashtra, india
Website:
wns.com
Employees:
26824
Deepti Behera Work Experience Details
  • Wns
    Lead Analyst
    Wns Sep 2023 - Present
    Gurugram, Haryana, India
    View
  • Evalueserve India
    Research Lead
    Evalueserve India Jan 2018 - Oct 2023
    Gurugram, Haryana, India
     Communicate and coordinate with analysts and provide servicing support related to the publishing application. Troubleshoot analysts’ problems regarding the application, login issues, and website access. Responsible for analyst training on publishing application. Maintain & share MIS data with clients, provide workarounds for application functionality to ensure uninterrupted operation and smooth publication of research reports. Cross trained in multiple projects to ensure continuous support to analyst in publication of research reports.
    View
  • Evalueserve India
    Senior Research Associate
    Evalueserve India Jul 2012 - Dec 2017
    Gurugram, Haryana, India
     As member of Subscriptions Team, provide support to analysts by maintaining their client records and distributing research reports through website, email and third-party financial aggregators. Troubleshoot analyst issues regarding application, login, and website access. Extract research entitlements for third party administrators. Coordinate with analysts located globally and support teams regarding application access and subscription management queries
    View
  • Evalueserve India
    Senior Project Officer
    Evalueserve India Dec 2010 - Jul 2012
    Gurugram, Haryana, India
     Work directly with ORC management & operations team (employee staffing, workflow changes etc). Manage accounts (revenue, invoicing and payment tracking). Lead MIS reporting & activities, track utilization, productivity and work with team leads as required. Responsible for mentoring & training new hires in the project officer team.
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  • Evalueserve India
    Project Officer
    Evalueserve India Jun 2007 - Dec 2010
    Gurugram, Haryana, India
     Act as a mediator to facilitate consulting services for clients with the domain experts. Participate in HR activities (Onboarding of new employees, Recruitments & Hiring updates, Fun@work etc).
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  • Ibm Daksh
    Specialist Customer Support
    Ibm Daksh May 2005 - May 2007
    Gurugram, Haryana, India
     Responsible for handling the payment & banking processing machine for client DNB. Responsible for mentoring & training new hires for DNB emails and inbound calls. Interact with C level execuƟves and provide financial informaƟon of other companies to help themmake decision with confidence.
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  • Convergys Intelligent Contact
    Customer Support Executive
    Convergys Intelligent Contact Jan 2004 - Mar 2005
    Gurugram, Haryana, India
     Provide technical troubleshooting to business & residential customers for issues with Internet connectivity & DSL connections. Handling Browser configuration, Email configuration, Dial-up connections & DSL broadbandconnections. Promoted to the EDSL business queue for providing support on Routers and Modems specifically tothe business customers. Assist team lead in extraction & preparation of MIS reports of service levels & team performance. Coordinate with level 2 technicians to fix internet issues of the customers.
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Deepti Behera Skills

Vendor Management

Deepti Behera Education Details

  • Dav College Kanpur
    Dav College Kanpur
    Accounts & Economics
  • Dav College, Kanpur
    Dav College, Kanpur
    Accounts & Economics
  • St Josephs Sen.Sec. School, Kanpur
    St Josephs Sen.Sec. School, Kanpur
    English,Science, Maths

Frequently Asked Questions about Deepti Behera

What company does Deepti Behera work for?

Deepti Behera works for Wns

What is Deepti Behera's role at the current company?

Deepti Behera's current role is Lead Analyst at WNS.

What is Deepti Behera's email address?

Deepti Behera's email address is de****@****rve.com

What schools did Deepti Behera attend?

Deepti Behera attended Dav College Kanpur, Dav College, Kanpur, St Josephs Sen.sec. School, Kanpur.

What skills is Deepti Behera known for?

Deepti Behera has skills like Vendor Management.

Who are Deepti Behera's colleagues?

Deepti Behera's colleagues are Kristel Ann Esplago, Vishakan Nagarajah, Shekhar Suman, Anirudh Daniel, Sachith Rathnayaka, Nirbhay Gohokar, Sumit Gawand.

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