Deepti Jose Pmp® Email & Phone Number

Netherlands

• Lead Business Analyst for Service Management platform using ServiceNow (for handling all customer service and security operations in the Data Centers, especially handling customer requests via Case and Major case.
• Involved in the roll out of different modules of ServiceNow (especially ITSM modules like Incident and Problem Management) in various Data centers across Interxion Europe
• Domain lead for Visitor Access Management, Major case management for customer communications, Incident Management and Problem Management
• Involved as BA for consolidating the Command center operations in US and Europe (as part of DigitalRealty acquisition)
• Enhancements captured and defects found as part of testing are submitted in ServiceNow for the developers to pick up as part of Agile Scrum sprints of 2 weeks
• Rolled out Incident and Problem management modules for Service Operations across Europe (11 countries of Interxion), along with policies, procedures and user documentation

Amsterdam Area, Netherlands

Leading "OneDomain" team of Akzonobel & gathering the requirements for this one stop shop designed for the consumers journey of paints.

Amsterdam Area, Netherlands

• Managing the AkzoNobel account of Mindtree
• Scrum Master cum Business & Data Analyst
• Owning the Woodcare global platform launch for the customer

Netherlands

• Successfully deployed the Apps for Imperial Tobacco project, in Android and iOS platforms in Belgium & Spain in Aug and Oct 2016
• Salesforce CRM expert & SPOC for market admins in Belgium, Spain, Russia, Australia & Ireland
• Assisted markets to have the right privileges, data setup and market settings
• Trained the markets on Customer App and ensured they are part of the successful journey
• Improved the communication amongst multiple stakeholders including the data load team, rewards partners, game partners, and development partners both backend and front end
• Encouraged usage of tools to streamline various process across the project lifecycle

Bengaluru Area, India

• As Senior Consultant, I took the role of Senior Scrum Master for multiple scrum teams of Raet account
• Key Metrics like Customer satisfaction, Delivery index, Quality and Velocity were regularly presented to the project stakeholders
• Bridged the communication gaps amongst the stakeholders working both onsite and offshore locations by being an onsite coordinator
• Process owner and facilitator of Scrum ceremonies like Daily standups, Planning, Sprint Reviews and Retrospectives of 2 week sprint cycle
• Tracked improvements and action items to closure as part of each Sprint retrospective cycles and facilitated Scrum of Scrums (SOS)
• Ensured that Agile Engineering practices of Pair programming, Unit testing, Code review, Integrated testing, Continuous builds, Deployment and Automation are followed in the teams

Bangalore

• Product Manager of major modules like Aadhaar Enrolment Server module, Financial Inclusion and Hold Resolution modules
• Requirements elicitation and detailing from UIDAI client (Government officials)
• Use case reviews and creation, refinement sessions for team
• Demonstrated end to end ownership in closure of assigned project activities
• Proven presentations to the Maintenance Service Providers like HCL and other UIDAI chosen vendors
• Part of UIDAIs - UAT team for onboarding of Aadhaar printers in Mumbai, Hyderabad and Manipal, India

Bangalore Area, India

• Positioned as Lead Business Analyst
• Skilled in Requirements elicitation, Pre-sales, Gap analysis, Reviews, Documentation and as Trainer for business requirements in web based projects
• Published white paper on “EDIFACT- Type A messaging”
• Requirements elicitation and RFP responses for multiple customers not limited to TravelPort, Kingfisher Airlines, Virgin America Airlines, SITA, Aon – Berkely
• Onsite Business Analyst for Aon Berkely Travel Insurance, Chicago, U.S
• Generated plan to integrate travel Insurance with Travel suppliers like Airlines, Hotels, Cruise, Car rentals

Thiruvananthapuram Area, India

• Started in IBS as a Business Analyst and as functional consultant for Airline Reservations and Messaging modules (specifically on EDIFACT Type A messaging).
• Reviewed and created high level requirements, Approach documents, System use cases, User Interface specs and Scenario test cases for Airline reservations, messaging, check in, scheduling and pricing modules
• Part of roadmap creation for Airline solutioning in IBS
• Gap analysis, Feasibility study, Requirements capturing and Functional Testing
• Trainer for Airline domain and on Business Analysis for 100+ trainees in IBS

Kerala, India

Kerala, India

Master Of Business Administration (M.B.A.), Systems And Hr, First Rank Holder

First Rank holder in School of Management Studies, CUSAT

Bachelor'S Degree, Electrical And Electronics Engineering

Activities and Societies: Vice Chairperson

Schooling