Deepti Pelluri Email & Phone Number

London, England, United Kingdom

•To align the Secretariat’s people capacity with its mission, capabilities and changing mandates to ensure that it delivers its strategic and operational outcomes•Establish and develop a best practice Learning and Organisational Development framework in alignment to the Strategic plan•Design and facilitate in-house learning events, courses and workshops to support capacity development within the Secretariat•Consultative and design support for all capacity development initiatives undertaken by the Secretariat for external stakeholders to support its strategic plan outcomes•Lead on design of frameworks to set performance and behavioural requirements to underpin all stages of talent management life cycle•Brainstorming and formulating long/short term L&D strategies for the workforce and ensuring incremental increase in learning effectiveness aligned to the strategic plans •Develop and implement an organisational wide skills audit and gap analysis to maximise use of existing skills and resources and strengthen organisational agility•Design and deliver learning requirements for the Young Professionals Development Programmes, collaborating with key stakeholders on managing and evaluating the success of the programme.•Design and implement learning evaluation reports and metrics •Develop creative approaches to talent management and succession planning in collaboration with HR colleagues, taking into account the Secretariat’s project based delivery plans and staff rotation policies

Gurgaon, Haryana, India

•Working with the leadership team to create the right culture of 'One Team, One Culture,' with a focus on three core cultural behaviours of Strategic Thinking, Enabling Change, and Delivering Results. Attained through a variety of informal forums, such as lunch and learns, Coffee Clubs, and gamification activities.•Driving continual process improvements in conjunction with HR by designing and re-engineering existing people practices, such as the implementation of an Education Assistance policy, the Internal Job Promotion procedure, and the refinement of performance improvement plan processes•Establishing L&D framework for organization in accordance with key stakeholders considering high priority business needs•Conducting gap analysis in order to identify the performance gaps, devising complex strategies to bridge them using various types of intervention by working in close coordination with Senior Leaders •Brainstorming and formulating long/short term L&D strategies for the workforce and ensuring incremental increase in learning effectiveness aligned to the business goals •Liaising with Sr. Department Leaders to understand strategic business objectives & developing learning programs, conducting training needs analysis & developing training strategies•Developing a strong network across a complex organizational structure, built relationships in order to ensure that the service delivers relevant & value-added solutions•Planning, coaching, and consulting with individuals & teams to solve organizational challenges; designed and implemented training & performance programs•Partnering with departments and business units to identify gaps in employees' corporate competencies, and recommending solutions to close these gaps•Engaging in benchmarking and best practices research and performed process assessments•Consulting on business processes, change management, organizational development, and cultural issues and initiatives in support of business goals and needs

Bengaluru Area, India

Growth Path:Oct'12 – Feb'16 Program Manager – OperationsFeb'16 – Dec'19 Program Manager – TrainingHighlights:• Administered end-to-end:o Learning & competency development across multiple sites for 2000+ employees from entry level to leadershipo Pricing operations management of retail categories – consumables across North America (US, Canada, and Mexico) marketplaces• Led a team of 50 highly skilled resources and couple of SMEs as well as a lead and manager• Optimized existing transaction processes to eliminate manual involvement, increasing productivity by 10% year on year• Introduced automation to the transaction steps and improved process efficiency by 30% YoY• Achieved 100% improvement YoY in the P&L for the team by improving process efficiency using automation• Worked with MIS team to have one stop SharePoint repository set up for all reports required for the CHN pricing teams• Achieved quality goals of over 99.7% consistently• Transitioned 12 processes for a 30-member team to Bangalore. Project managed the transition from planning to Go live efficiently with stringent timelines

Chennai Area, India

Managed multiple teams for policy holder services for closed blocks of business, life and health claims portfolio and accounting portfolio for different clients. Managed MIS & reporting for multiple clients and internal customers. Drove various process improvement initiatives, supported transition for new processes and client management. Led a team of 80 plus associates, 2 team leaders and 2 SMEs Managed various clients including Fidelity and Guaranteed Life, Pacific Life, Legacy Marketing Co., Swiss Re, Commonwealth and others Handled ongoing transitions for external quality processes for both clients achieving quality and turn around SLAs at 98%Process Improvement Initiatives Improved knowledge quotient from 45% to 80% for 75% of the entire life insurance vertical through implementation of six sigma Automated accounting process and reduced headcount by 2 FTEs Reduced TAT from 24 hours to 5 hours for project management reports by using automation techniques for the MIS reports Introduced cross training for optimum resource utilization for 99 sub-process managed by 9 members of Pacific Life team, ensuring TAT requirements are metRecognition Awarded “Bronze Award” for service deliverables for transitions and stabilization of MIS reporting team in Q2 2011 Achieved overall score of 87% in the ‘Tell Dell’ Survey and identified as ‘Champion Manager’

Chennai Area, India

Oct 07 - Nov 08 Assistant Manager Managed alterations and cash control processes including auditing and reporting portfolio for the back office processing for pensions vertical. Accomplished smooth transition of process, work sharing and training challenges. Handled and migrated the process from Pune to Chennai Achieved leadership survey score for year 2007 -2008 at a staggering figure of 90% Handled high volume situation in alterations and cash control teams, reducing escalations and improving service timelinesJan 06 - Oct 07 Practice Coach Designed training modules based on the updates for new hires. Monitored quality for calls and calibrations. Initiated and implemented innovative initiatives like “Agent of the week” to inspire high performance amongst employees Achieved ‘Spot Light Award’ for the quarter for driving team performance and process excellence

Bengaluru Area, India

Managed queries from pharmacists on existing policies for Medco and provided customer service Created databases of small and medium businesses in UK, for Dunn & Bradstreet (D & B) Mentored and trained team members for product knowledge and soft skills

Ma Psychology, Industrial And Organizational Psychology, First Class With Distinction

Mca, Computer Applications, Distinction

Bsc, Electronics, First Class