A PRINCE2 Agile® certified talent and development consultant in learning and development (L&D) with 12+ years of overall experience in knowledge management and project management combined with a strong background in digital marketing. I specialize in leading and facilitating mid-complexity people service solutions and learning management systems. My growing focus is to build high-value transferable skills in the HR Learning Operations for the organization.Gallup® Top 3 Strengths: Learner, Intellection, Positivity Key Skill Areas:Leadership and Talent Development in HR OperationsTeam Management, Performance Management, End-to-end Logistics and Delivery of Classroom and Webinar Trainings and Conferences, Curriculum Development, Troubleshooting queries, Providing Varied Administrative And Back-End Support In Learning Systems, MentoringContent Management:Content Strategy, Content Publishing, Content Archival, Web Content Management, Managing Taxonomy, Content MigrationKnowledge Management:Knowledge Base Management, Keyword Tagging, Forum Boards Management, Managing Communities of Practice (CoPs)Project Management & Operations:Process change management, SLA Management, Defining KPIs, Quality Assurance, Stakeholder Management, Service Delivery, Shared Services, Business OperationDigital Marketing:Search Engine Optimization, Content Management Systems, Rich Text Mailers and Newsletters, Social Media Campaign Management, WordPress, Blogger• Proficiency with Microsoft Office 360• Managing ticketing systems (ServiceNow, Jira)• Analytics using dashboard/reporting software (Qlikview)• Expertise with videoconferencing and collaboration tools (Skype, Lync and Teams)• Experience in document filing and knowledge base systems (ServiceNow, Confluence, SharePoint)• Familiarity with HTML, CSS, website design• Excellent communication and organization skills, ADDIE expertise• Excellent interpersonal, group interaction, decision-making, and problem-solving skills• Enthusiastic and selfless customer service ethics