Sincere, diligent, self-driven and proactive professional with 11+ years of experience in Process Management, Process Enhancement, Customer Support, Quality and Team Management in Customer Service Industry• Systematic and organized with quick adaptability to changing trends and processes; possessing exceptional interpersonal & presentation skills, comprehensive problem detection/solving abilities and a high analytical skills• Experience in deploying various projects in the areas of Managing Customer Experience through Customer sensitivities, automation and Continual Process Improvement• Experience in Healthcare Domain covering Billing, Payment Posting, Account Receivable / Denials & Collections.• Experience of handling Voice and non-voice processes.