Spearheaded talent management, employee engagement, performance and retention management, and statutory compliance. Managed HR operations for South Kerala, initially overseeing 15 hubs, which expanded to 21 by BBD'20, with an additional 11 in the pipeline before BBD'21.

Managed operations in South Kerala before assuming statewide responsibilities in 2014, supporting Agency, CAB, and Direct Marketing channels. Promoted to HR Manager in 2015, overseeing strategic HR initiatives and fostering a culture of innovation and performance excellence.

Joined in August 2007 to manage the Tied and Alternate channels for Kerala. Successfully launched Kotak's Direct Marketing channel in October 2007 and managed all three channels concurrently for six months. Recognized for outstanding performance, entrusted with additional responsibility to oversee the Direct Marketing channel for Kerala and Tamil Nadu. Promoted and transferred to Kotak Direct in April 2008, focusing on expanding operations and driving growth initiatives in the Southern region.

Managed HR operations for Karnataka and Kerala regions, overseeing a workforce of approximately 200 employees. Specialized in quality resourcing for key positions including Business Unit Managers, Relationship Managers, Relationship Officers, Credit Managers and Officers, Collection Managers and Officers, Insurance Service Officers, and Branch Processing Officers. Implemented recruitment strategies to attract and retain top talent, ensuring alignment with organizational goals and operational needs. Facilitated HR processes including talent acquisition, performance management, employee relations, and compliance. Supported organizational growth and efficiency through strategic HR initiatives and proactive workforce planning.

Managed comprehensive HR functions with a primary focus on quality resourcing for field sales profiles, team leaders, and tele-callers. Streamlined HR processes including joining formalities, induction programs, payroll administration, performance appraisals, and employee exits. Ensured strict adherence to audit standards and regulatory compliance across six locations. Led employee engagement initiatives to foster a positive work culture and enhance team morale. Single-handedly managed the entire region for six months, overseeing a workforce of approximately 1250 employees.