Managerial• Plan and budget the revenues and cost for the Housekeeping department.• Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan.• Ensures cost effectiveness and proper utilization of the resources.• Recruitment and performance appraisal / Management of the staff in the department.• Ensures guest requirements and request are promptly and efficiently responded to and to provide personalized service to our guest to achieve guest satisfaction.• Implementation of major changes in room and public area design to achieve desired standards and upgrade quality systems. • Part of the team, responsible for training and developing the team members to provide exclusive and totally personalized service to guests with extremely good and consistent guest feedback.• Studied the L.H.W (Leading Hotels of the world) standards and LQA standards of operation, pertaining to Housekeeping. Operational• Responsible for all aspects of the Housekeeping operation, including room and service standards, public areas, and laundry services for both hotel linen and guest laundering. The unique designs and finishes of the hotel mean a great deal of specialized cleaning spread over a vast area.• Ensures constant adherence to organizational standards in hygiene, cleanliness and maintenance of equipment, fittings and fixtures of the area under his control.• Ensure through regular monitoring of JD Power score and constant guest feedback, prompt, efficient and accurate service to all guests.• Compiling the quarterly inventories of Supplies, Linen and Uniforms for the department.• Plan out the Duty Chart and sanctioning of leave of team members.• Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.