Deepu Shetty Email & Phone Number

Worked here as a TV technician for SKY UK process for a year, later was moved to a customer care team Responsibilities:-Helped the customer with their technical issuesSold servicesHelped the customers with billing related issues.Helped with invoice, refund and credit .

Playing Key role as Relationship Manager for 38 corporate companies.ResponsibilitiesFrom the time of activation if the customer faces any issues with Data support or Voice support I will be the first point of contact.I have to make sure there is no delay in the service or response.Any issues raised by the customer need to be taken on high priority and get in touch with the supporting team to close the case.Any major issue with service or network I have to visit the customer location immediately to find the issue and fix it.Invoice need to be sent on time every month and also make sure payment is collected Once the invoice is sent any questions related to bills need to be resolved immediately and if necessary need to provide the credit note or waiver and also provide the No Due Certificate.I have to maintain very good relationship with the coordinators as I will be the first and last contact for the customer.I also upgrade the service and sell the new product to the customer on their requirements.I was handeling 4 members backhand team and 8 member sales team

Processing refunds and Payment batch postingsCoordinate with other departments to post the payments lying in UI to right A/CsHelp to clear the backlog Provide training to the new reps on the various processes within the Team.Take ownership of the accounts assigned and maintain good customer relationship.Responsible for Consolidation of accountsPerformed finalization of accounts, negotiation and finalization of contracts with corporate Customers.Managing the credit limits of the customer.Organizing global conference call with other departments and deciding the targets and steps taken to achieve the business goal.Preparing the bill every month and sending it to the customers on time.Directly contacting the customer if there are any disputes with the bill.Prepare month end accruals and prepayment journals.Managing and reporting on the firm’s sales pipeline to keep the rest of the partner group informed as to the outlook of new revenue generation in the firmMaintaining a detailed pipeline of prospects and conducting follow up calls and activities as requiredCoordinating and managing the fulfillment of an engagement after a sale is closed, including setting up the client in the firm’s billing system and other firm databases and coordinating with billingAchivement.Won Michael Dell award for exceptional performance for the year; Selected twice for On The Spot award.As a team twice won the best team award Mentored the new hires on floor Was selected as a trainer and quality analysis for the new hires in Philippines when the process was transitioned Got many appreciations from US for excellent work and training.

US telemarketing process where I used to sell products and services for AT&T and Verizon.Responsibilities:-Selling Mobile and services on phoneAchieving the daily target without failFollow up on the deals and closing the sale.

Electronic and Furniture showroom where I worked as a demonstrator and later was promoted as a manager.Responsibilities:-Demonstrating about the product to the customer and closing the salesMeeting the target given by the businessGiving better customer service and better offers to the customers.