Dee Putman Email & Phone Number

Responsible for providing expertise, excellent service and value creation for the company, clients, patients and providers by optimizing clinic operations flow through cross-functional collaboration, leveraging patient, client and provider experience data to identify learning needs and assist in the design, implementation and delivery of training interventions aimed at improving the overall experience across all clinics. Acclimate providers, patients and clients to clinic systems and operations to enhance retention and satisfaction. Complete community and patient outreach timely, document all engagements appropriately to ensure quality and compliance standards are met.Proven Business Impact✔ Revenue Generation/Community Partnerships: Increased revenue growth across all three clinics 15% YOY for the last five years in dental and medical services through the development of community agency partnerships.✔ Systems Implementation: SME for new EMR/CRM system implementation. Streamlined patient care process and enhanced end-user effectiveness.✔ Provider Relationship Management: Serve as the bridge between patient/client and provider, ensuring scheduling optimization and continuity of care for patients/clients. Raise awareness of community resources available to patients/clients and facilitate the referral process.✔ Customer Success & Patient Services Training: Developed, implemented and led 3 week hands-on practical sessions for new hires focused on processes and systems . Employees are able to work independently, less errors, decrease in patient/client wait times and overall enhancement in business efficiency.

I sampled music to play on the radio stations, set up and broke down promotions tables at events, and asked questions to listeners to improve station quality.