Deep Shah Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Etobicoke, Ontario, Canada

• Manage Intune Endpoint Manager and configure automated enrollment on Windows, Android, and iOS devices• Ensure server and endpoint patching to maintain system health and security.• Deploy attack simulations to end-users to assess system vulnerabilities.• Participate in disaster recovery training to prepare for potential system failures.• Ensure efficient system performance to enable smooth operation of the organization.

Waterloo, On, Canada

The Service Desk Analyst is responsible for providing technical support to our internal users. This includes answering user queries, troubleshooting problems, and resolving customer issues.Responsibilities:1. Resolve escalated user issues and incidents by gathering information and escalating as necessary2. Act as a liaison between the user and the IT department3. Manage and track all open requests4. Provide excellent service and maintain a high level of professionalism with all users5. Keep up to date with new technologies and changes in the industry6. Support other departments as needed7. Complete accurate documentation on requests, incidents, etc.8. Maintain knowledge base documents to ensure accuracy of information presented to users9, Other duties as assigned by supervisor or manager

St Catharines, Ontario, Canada

1. Under the direction of the Manager, responsible for the daily operation of the IT HelpDesk. Acts as the first point of contact in the resolution of all staff and patron IT issues.2. Assists staff in the use and operation of computer software and related hardwareequipment. Provides assistance to the public in using library-related softwareapplications on their personal devices, including PCs and mobile devices.3. Assists in the troubleshooting, maintenance and installation of PC’s, computer hardware,software and software upgrades, library-related peripherals and telecommunicationsequipment, as directed by the Manager.4. Maintains an adequate inventory of computer hardware parts, peripherals and supplies,under the direction of the Manager.5. Keeps the Manager informed of problems with computer workstations and relatedequipment, and maintains a log of problems reported and resolved.6. May assist with instructional classes for library-related applications and services for bothstaff and patrons, as directed by the Manager.7. Consults with computer repair service personnel and handles shipping of computer andrelated equipment, as directed by the Manager.8. Performs other related duties as assigned that are in accordance with job responsibilitiesor necessary to library system objectives.

Hamilton, On, Canada

Hamilton, On, Canada

1. Advanced troubleshooting skills for Windows XP to 10, Mac OS, Android & Apple mobile devices.2. Excellent verbal and written communication skills3. Multitask between calls and chat sessions efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue

Hamilton, On, Canada

Respond to inbound customer calls and provide technical support by following specific call procedures and guidelines to achieve first call resolution.Utilize soft skills to deliver world class customer service and prevent customer escalations while maintaining the highest level of professionalism at all times. Communicate effectively using positive positioning with customers to understand the reason for the call, walk them through technical steps verbally, and provide all necessary information to ensure the issue is resolved.Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolutionAchieve performance goals for call time, accuracy, quality, resolution, and customer satisfaction.Escalate issues to appropriate parties only when necessary after appropriate steps are taken.

Hamilton, Ontario, Canada

- Meeting or exceeding sales goals- Contributes to team effort by accomplishing related results as needed- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits- Deal with customer complaints by investigating issues and come up with solutions

Ontario, Canada

Diploma, Computer Systems Technician - Networks System

- Gain expert knowledge of networks and connectivity. -Experience installing and configuring computer operating systems, server operating.

Diploma, Computer Engineering

High School, General Studies