Deeraj Kumar Email & Phone Number

IT professional with 5+ years of experience in cloud technologies and ServiceNow. Skilled in designing, implementing and managing cloud infrastructure using DevOps and streaming IT service management in production support using ServiceNow. Looking for challenging opportunities in Cloud technologies and ServiceNow• Worked and maintain cloud infrastructure, including provisioning resources and managing user access.• Managed services like AWS Lambda, Amazon RDS, or Amazon Aurora instead of self-managed alternatives. Managed services often offer cost savings by offloading administrative tasks and providing built-in scalability and availability.• Continuously monitor your AWS usage and regularly review your infrastructure for opportunities to optimize costs. This may involve identifying underutilized resources, decommissioning unused resources, or optimizing storage usage.• Tagging resources with meaningful metadata allows you to track costs by project, department, or application. This enables better cost allocation and helps identify opportunities for optimization.• Adopted immutable infrastructure patterns to deploy and manage applications using pre-baked machine images or container images, promoting consistency and simplifying rollbacks in case of failure.• Implemented zero-downtime deployment techniques such as rolling updates or canary deployments to minimize disruption to end-users during application updates, ensuring uninterrupted service availability.• Provide technical support and guidance to internal teams on cloud-related matters.• Configure and customize ServiceNow modules, such as Incident Management, Change Management, and Service Catalog.• Integrate ServiceNow with third-party applications and systems using APIs and web services.• Develop and maintain ServiceNow workflows to automate business processes and improve efficiency.• Provide support and training to end users on how to use ServiceNow effectively.• Collaborate with cross-functional teams to identify opportunities for process improvement and innovation.