Dee Carlson Email & Phone Number

Rowlett, TX, US

Richardson, Texas, United States

Spearheaded a new team of 30 employees (domestic and international) to handle sub-metered billing activities within a $1.8M annual budget.Work closely with senior management and other peers for strategy development and execution planning including process automation.Facilitate goal-level creation and work with leaders to cascade goals to all.

Illinois

I was a "hands on" manager of a team of 5 coordinators responsible for multiple tasks as it pertains to sub-metering in the multi-family industry. On a monthly basis my team and myself are responsible for gathering meter reads and loading them into the billing system in order to properly bill residents at over 700 sub-metered properties. My team is also.

Managed a team of 10 data entry and admin coordinators. Responsible for 24 hour turnaround of utility bills from hard copy to electronic copy in order for clients to remit payment timely. Ensured check payments were generated, sent and accounted for to ensure client bills were paid timely. Managed mailroom team to ensure pickup and delivery of mail to.

In my previous role as Accounts Receivable Manager, I utilized my leadership abilities to supervise customer service staff in managing phone logs and other productivity related tasks. It is worth mentioning that I identified the areas of improvement for individual collectors in order to work A/R most effectively by analyzing the operational reports..

During this role, I prepared aged AR reports and distributing to all teams within Byram’s office to drive measurable results. I am known for establishing a culture of high-performance, transparency, and continuous improvement by training new employees on the Byram collections system. Key Achievement:  Led six employees with AR in excess of over $20M in.