Dennis Eriksson Email & Phone Number

Program Manager for Technical Service Desk onshore, nearshore and offshore.Program manager and also project manager for different project types (newest first):• Large business case regarding for serveral world wide companies• GDPR/records management• Major work with upgrading/design of service components (1 year)• Move all Swedish 24/7 support to another new group• Upgrade service to a major petrol company• Decomisson of a larger company• Move minor customers Service Deskto the Philippines• Move a big city Service Desk to Portugal• Move and update all SD Göteborg deliveries to SD Sweden, to the main Service Desk• Move (and update) all Service Desk Norway deliveries to Service Desk Sweden• Move a worldwide company with > 10.000 end users Service Desk to the Philippines• Move a Phone company's Service Desk to the Philippines• Build up Service Desk infrastructure capabilities in Portugal• Build up Service Desk infrastructure capabilities in the Philippines• Move/merging one of CGI Swedish Service Desks to another Swedish site+ 10 other Service Desk related projects+ Several buisness case calculations for establish Service Desk (20)

Project Manager with focus on Technical Service Desk Work with different types of Projects, mainly Transition & Transformation. Project for establish global service deliveries. Service Improvments projects. Different project types (newest first):• Large internal global business case for CGI• Several service improvents projects • Global Service Desk for a world leading car company• Service Desk for a World wide lock company• Main project manager for a global market leading manufacturing company• Service Desk and integrations for a major multinational ensurance company• Service Desk project for a "city" with > 12.000 end users• Global Service Desk project for a worldwide company with > 10.000 end users -consolidating a number of internally and externally delivered Service Desks as well as local support organisations in 18 countrys to one organisational unit with common routines and tools. 1 main and 4 local service desks action as one.• Service Desk project for a worldwide company with > 10.000 endusers, also included >15 other separate companies• Design and implementation of Transition/Transformation project model (based on Prince2) for Service Desk• Service Desk for a major insurance company• Service Desk for a large technology company• Service Desk for a major Norwegian food company• Service Desk for a major Wast handling company (2 phases)• Service Desk Transition/Transformation model• Establish "Translation Bridge" function (handling of different languages in Ticket Management system)+ 15 other Service Desk related transitions/transformations+ Several buisness case calculations for establish Service Desk (40)

Project Manager, Solution architect• Solution architect combined with project manager for a project (8 months) there my project team analyzed and gave recommendation for optimizing different service deliveries for a global company (22000 employees in 170 countries)

Human Relations

Mathematics And Economy