Deerk Ali Khan Email & Phone Number

Coventry, England, Gb

Lutterworth, England, United Kingdom

In This role the list of responsibilities and achievements are as follows; Resolved 58% of service tickets within the first three months, significantly improving customer service quality.Conducted comprehensive software testing and collaborated with developers to ensure alignment with user stories and functional specifications.Created detailed reports using SQL and Report Builder, providing actionable insights for stakeholders.Managed deployments to live web applications… Show more In This role the list of responsibilities and achievements are as follows; Resolved 58% of service tickets within the first three months, significantly improving customer service quality.Conducted comprehensive software testing and collaborated with developers to ensure alignment with user stories and functional specifications.Created detailed reports using SQL and Report Builder, providing actionable insights for stakeholders.Managed deployments to live web applications, ensuring high-quality releases and minimal downtime.Oversaw version control and management, maintaining the integrity and history of codebases.Followed project processes meticulously, contributing to efficient and organized project delivery.Performed API testing and documentation using Postman and Swagger, ensuring seamless API integration and functionality.Led User Acceptance Testing (UAT) sessions, validating functional performance and ensuring deployment readiness.Managed project processes, including sprint planning, risk management, and resource allocation, coordinating with business analysts and development teams. Show less

Royal Leamington Spa, England, United Kingdom

As a pivotal IT Support Analyst at a leading law firm with over 300 employees, I work closely with another analyst to offer robust technical support. We serve as the first port of call for all IT-related queries, troubleshooting a broad array of hardware and software problems through a dedicated ticketing system. Skilled in the use of essential tools like Mimecast, Active Directory, and Microsoft Exchange Online, we promptly identify and resolve issues ranging from MS Word glitches to… Show more As a pivotal IT Support Analyst at a leading law firm with over 300 employees, I work closely with another analyst to offer robust technical support. We serve as the first port of call for all IT-related queries, troubleshooting a broad array of hardware and software problems through a dedicated ticketing system. Skilled in the use of essential tools like Mimecast, Active Directory, and Microsoft Exchange Online, we promptly identify and resolve issues ranging from MS Word glitches to challenges with bespoke applications.Notably, my role also encompasses proficient use of Document Management Systems, specifically FileSite, and legal software such as Liberate, ensuring seamless documentation and case management within the firm.Our approach merges excellent telephonic communication skills with remote access capabilities, facilitating effective problem understanding and solution implementation. Our unwavering commitment to excellent communication and swift response is instrumental in minimizing downtime and maximizing productivity in a high-pressure legal environment. Show less

Oxford, England, United Kingdom

During my time at university, I undertook a comprehensive range of modules that provided me with a solid grounding in the theoretical and practical aspects of computing. Key areas of study included Information Systems, Networking and Multimedia, Foundations of Computer Systems, and DevOps, providing me with a broad understanding of the digital landscape.In my software development modules, I honed my skills in C and C++, Object-Oriented Programming, and Advanced Object-Oriented… Show more During my time at university, I undertook a comprehensive range of modules that provided me with a solid grounding in the theoretical and practical aspects of computing. Key areas of study included Information Systems, Networking and Multimedia, Foundations of Computer Systems, and DevOps, providing me with a broad understanding of the digital landscape.In my software development modules, I honed my skills in C and C++, Object-Oriented Programming, and Advanced Object-Oriented Programming. Additionally, I gained exposure to web application development, which sparked an interest in learning more about modern web technologies.My curriculum also covered important areas of data management and analysis, where I studied Data Structures and Algorithms, and delved into Machine Learning and Artificial Intelligence. Furthermore, I explored the exciting realms of Cloud Computing and the Internet of Things.To apply my theoretical knowledge in a real-world context, I undertook a BSc Computing Project. This opportunity allowed me to independently learn and apply React JS, Express, Node, and MongoDB to develop a web-based expense tracking application. This project not only provided valuable hands-on experience but also demonstrated my ability to acquire and apply new skills effectively.Through modules like Innovative Product Development, Foundations of Security, and Software Engineering, I gained a comprehensive understanding of product lifecycle management, the basics of computer security, and the best practices in software development.Collectively, these experiences have equipped me with a rich blend of technical expertise and strategic thinking, preparing me to excel in the rapidly evolving field of computer science. Show less

Bedworth, England, United Kingdom

• Interacted with Customers by phone, email, or in-person to provide information• Provide and facilitate software updates with minimal disruption across multiple apps such as Teams, Azure and Mimecast.• Assist with troubleshooting of hardware and software• Provided day-to-day technical support, assisting staff with resolving database and Booting issues. • Formulated and executed standard operating procedures to ensure smooth execution of operations and drive maximum productivity.

Oxford, England, United Kingdom

Developed cohesive marketing strategies, identifying macro trends, opportunities, and challenges to deliver successful campaigns.Managed $25,000+ marketing budgets.Analysed customer data and campaign performance to drive increase in brand awareness and retaining customer base.Implemented strategies to engage existing customers and attract new customers, increasing engagement by 2000% under 2 months.Successfully working within a solid marketing team achieving over… Show more Developed cohesive marketing strategies, identifying macro trends, opportunities, and challenges to deliver successful campaigns.Managed $25,000+ marketing budgets.Analysed customer data and campaign performance to drive increase in brand awareness and retaining customer base.Implemented strategies to engage existing customers and attract new customers, increasing engagement by 2000% under 2 months.Successfully working within a solid marketing team achieving over $100 million in market cap Show less

Coventry, England, United Kingdom

Grew organic traffic by 540% in 3 months after implementing SEO strategies.Developed and implemented marketing strategy across google and Facebook and Instagram leading to an improvement of ROI by 200%.Built a large brand awareness resulting in an increase of inbound calls by 245%Managed contractors to complete design and video production projects.

Coventry, England, United Kingdom

Optimised Just eat and Deliveroo to improve organic customer traction resulting in 25% increase in monthly views and orders.Delivered over 15 successful Facebook and google ad campaigns since 2019.Maximised brand awareness through targeted marketing strategies.Managed contractors to complete design and video production projects.Monitored market trends to remain ahead of competitors, consistently meeting client demands, resulting in 220% increase in sales.

Coventry, England, United Kingdom

Communicated clearly and professionally with service users, simplifying complex ICT solutions for ease of understanding.Improved service-user experiences through effective communication and efficient, accurate issue resolution.Confidently installed Necessary software and hardware, remotely and in person.Provided day-to-day technical support, assisting staff with resolving database and Booting issues.

Coventry, England, United Kingdom

Maintained a thorough knowledge of attendance regulations and practices for optimised child protection and safeguarding.Used effective time management and task prioritisation to ensure necessary administrative duties are completed within allotted timeframes.Communicated clearly and professionally with students, parents, and staffMaintained an organised, efficient approach to office management, facilitating smooth site operation

Coventry, England, United Kingdom

Monitored accounts payable and receivable status and delegated tasks as needed.Reconciled all expenses and accounts, including company credit cards and expense accounts.Posted financial data in Excel spreadsheets and managed inventory.Gathered all banking transactions via statements, recorded activity in excel format, and reconciled balances.Completed financial reports to inform managers and stakeholders.Balanced reports to submit for approval and… Show more Monitored accounts payable and receivable status and delegated tasks as needed.Reconciled all expenses and accounts, including company credit cards and expense accounts.Posted financial data in Excel spreadsheets and managed inventory.Gathered all banking transactions via statements, recorded activity in excel format, and reconciled balances.Completed financial reports to inform managers and stakeholders.Balanced reports to submit for approval and verification.Organized budget documentation and tracked expenses to maintain tight business controls.Applied mathematical abilities daily to calculate and check figures in all areas of accounting systems. Show less

Bachelor'S Degree, Computer Science, 2:1

At university, I studied a broad range of modules, acquiring key knowledge in areas such as Information Systems, Networking, Foundations.

Education record