Deesh Bhattal Email & Phone Number

Glen Allen, Va, Us

Richmond, Virginia, United States

Team ExceptionsOne / ESR Tech Risk

Virginia, United States

My role as team leader consisted in coordinating the efforts between our internal team and our client’s teams in identifying security gaps and providing solutions for remediation efforts. • Analyze security gaps and issues, interview the technical team, make recommendations for addressing security gaps, and work with the technical team to implement proposed solutions.• Creates, edits, and maintains compliance and implementation documentation for current and future platforms.• Work collaboratively and establish a trusted relationship with the team and the client. • Perform internal peer review and quality assurance efforts, assemble documentation for audits, and ensure that documentation is compliant with governance policies.• Develop documentation plans and timelines with the level of effort required.• Research and evaluate new documentation needed. • Collaborate with writers, project managers, and subject matter experts to collect and interpret their input.• Perform interviews and review sessions with security professionals (including CISO level) to understand the details of control implementation or remediation needed.• Overall Program governance including budgeting, allocating resources, staffing, scaling, • Develop metrics for deliverables to provide clients with measurable data to determine the success of the partnership • Risk analysis and impact• Train the writing team and proof deliverables.

Virginia, United States

• Gathering functional requirements• Work with SMEs- look at software and start drafting some documents based on what things they are trying to capture• Experience with feature documentation• User-facing/data visualization• Software tech writing with any type of complex UI

Charlottesville, Virginia

Drove significant changes in planning, writing, and editing operational procedures and manuals. Delivered active functional support and guidance in several LEAN projects to improve efficiency and quality. Completed writing assignments regarding the order, clarity, conciseness, style, and terminology as per set standards. Craft and maintain functional specifications following design meeting discussions. Critically assess and verify documents for completeness, format, and compliance with contract requirements. Research and develop technical design specifications and use case scenarios.Key Achievements:● Collaborated with a team of over 100 engineers and leadership to define documentation deliverables.● Analyzed documents from a wide range of sources to maintain the continuity of the style of content.● Leveraged agile scrum methodologies for completing documentation.● Created a content library to facilitate team members from engineers to leadership to access reference materials for disaster recovery and mitigate risk management.● Participated in current to future state discussions and documentation of cloud (AWS) integrations APIs, Legacy Systems, and newly developed systems. These documents involved detailed architectural diagrams that were necessary for auditing and signoffs.

Charlottesville, Virginia Area

Roles and Responsibilities• Create system design manuals• Create operations manuals• Create admin level manuals• Documented enterprise level technical information.• Documented core components to daily function of the University.• Worked with a team of 20+ engineers to define documentation deliverables.• Lead on over 25 projects.• Drew out complex system designs, and workflow processes.• Interview SME’s then design use case scenariosKey Accomplishment I was able to complete the initial scope of work ahead of schedule, and as a result had the resources to further the universities documentation beyond their expectations. My documents are now incorporated as a core component of the universities daily operations of their central I.T. Department.

Charlottesville, Virginia Area

Roles and Responsibilities• Clearly defined all the deliverables for the RFP, and wrote the response.• Interviewed SME’s to plan out proposal response.• Worked as a team lead for SME’s to tell a compelling story.• Redesigned the company’s proposal templates.• Developed a new template for visual presentations to support the written proposal. Key Accomplishment Response was successful and valued at $10M

Toronto, Ontario, Canada

Oversaw day-to-day tactical and long-term strategic activities within the business. Built, strengthened, and maintained rapport with existing and new clients as well as set targets for the sales team, while providing support to improve relationships. Coordinated a wide range of duties, including managing all vendor engagements, leading pipelines, and directing marketing sales campaigns. Increased new customer base and client retention by implementing marketing and business development strategies. Collaborated with the technical solutions team to create an all-encompassing proposal for potential opportunities.Key Achievements:• Collaborated with senior management, sales, marketing, and product management to plan marketing campaigns, speaking opportunities, and sales leads.• Elicitation and documentation of business process and role design requirements.• Reviewed and communicated identification of gaps, both in the business processes and staff’s skill requirements to successfully execute project deliverables and mitigate risk. • Served as a member of a team that led company expansion initiatives to the Caribbean.

Richmond Hill, Ontario, Canada

Roles and Responsibilities• Met with developers and SMEs to understand the product• Developed the end user application documentation• Developed the admin application implementation documentation• Developed the system operation documentationKey Accomplishments - Streamlined and simplified a very technical implementation document that was used by finance administrative users. This facilitated the communication between users and the implementation team which resulted in shorter implementation times.

Vaughan, Ontario, Canada

Roles and Responsibilities• Lead SRED writer (Federal Grant Program), (Valuations ranged from 500K to 11M).• Wrote business proposal and plans.• Compiled documentation for submission to various government agencies.• Wrote and responded to federal and provincial grant proposals.Key Accomplishments – I wrote numerous case plans which resulted in clients engaging Sarangi for their Business strategy business. I wrote numerous federal and grant proposals which provided or recovered income for Sarangis clients. The valuations ranged from $100K to $5M

Bachelor Of Business

Technical Writers Certificate

Political Science / English