Delores "Dee" Wilson Email & Phone Number

Brooklyn Heights Oh

Collections and Probate Training professional providing in-person/virtual training and support to multiple departments within the law firm. ✓ Facilitate New Hire Trainings introducing new staff to the system of record and procedures for documenting/updating accounts✓ Facilitate advanced departmental training as needed.✓ Create courses and assessments with Articulate Storyline✓ Management of the Exceed Learning Management system, creating courses, enrolling students, updating records, and closing courses.✓ Work in conjunction with other trainers to create/update training manuals and presentations.

7000 Euclid Avenue, Cleveland Oh 44103

Mortgage professional providing one-on-one Homeownership Counseling to individuals seeking to obtain a NACA Mortgage. Administrator responsible for overall management of local Office. Daily interactions with members providing excellent customer service.✓ Qualified members, using proprietary Counseling/Loan Origination System, underwriting to NACA Guidelines, and submitting to National Underwriter for Qualification/Approval.Licensed Mortgage Originator NMLS#: 408652Licensed in OH & PA

Cleveland/Akron, Ohio Area

Responsible for supervision of Counselors and Administrative staff. Daily Pipeline review and management as well as researching/responding to issues. Trained new team members, shadowed, and evaluated as needed.✓ Facilitated Homebuyer Workshops to educate attendees on the benefits and process of the NACA Mortgage. ✓ Reviewed members’ income, asset, debt, budget as well as completed Affordability Analysis with the goal of qualifying member for an affordable mortgage.Licensed Mortgage Originator NMLS#: 408652

Cleveland Oh

Designed customized materials per individual/company requirements. Facilitated seminars and workshops to business partners and consumers.

United States

✓ Worked in a fast paced environment and effectively drove change .✓ Planned, coordinated and delivered change.✓ Supported and interacted with all production roles for Consumer Home Lending team✓ Prepared team members and leadership for Change, effectively influencing their adaptation ✓ Collaborated with other Change Team partners as needed. ✓ Contributed to project process, sharing knowledge of the mortgage environment.✓ Provided effective and clear presentations/consultation to a wide variety of audiences, including upper management.

Woodmere Oh

✓ Responsible for producing high quality loans that met Company guidelines while providing excellent customer service, building relationships with realtors, builders, financial professionals, bank stores, past customers and other nontraditional sources. ✓ Developed knowledge of company products, policies, procedures and underwriting requirements.✓ Understanding of real estate appraisals, title reports and real estate transactions.✓ Informed prospective and existing customers of WFHM programs, rates, policies, underwriting requirements and loan procedures.✓ Analyzed detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk.✓ Received customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in.✓ Developed and maintain a high degree of visibility for Company in the marketplace.✓ Other miscellaneous duties as needed and required.

Woodmere Oh

✓ Managed Renovation projects from origination to close, educating customers and Realtors throughout the process.✓ Provided customers with satisfactory experiences, creating return customers and increased referrals from Business Partners.✓ Consulted with borrowers to identify loan program to meet their needs, gather required information to complete residential loan application along with the necessary documentation to complete their loan application.✓ Submitted quality loan files to the fulfillment team for processing and underwriting.✓ Managed Sales team members, providing guidance on policy, program, origination systems, submission processes and loan follow-up.✓ Maintained knowledge of Mortgage Lending regulations (e.g. TILA, ECOA, RESPA, etc.).✓ Maintained communication with borrowers and prospects; advising of product options, processes and items needed to complete their home.

Warrensville Heights Oh

PC Support/Network Administrator✓ Managed the relocation process of over 200 desktop computers from Downtown Cleveland to Warrensville Hts location. Prepared and administered the moving schedule over four week time frame. Reassigned PC’s during move ensuring that employee’s work was not interrupted✓ Member of the team that configured/installed desktop computers and printers at the new location.✓ Worked with team to install servers and upgrade computers in conjunction with relocation.✓ Ordered and installed new desktop/laptop computers, printers and scanners.✓ Responsible for Network Administration, PC Support, Purchasing Hardware/Software and Invoice processing.✓ Coordinated/facilitated instruction for the IT Literacy Training program for BP Chemicals staff.✓ Prepared Purchase Requisitions for the Systems Department, purchasing Computers, printers, software and other peripherals as needed.✓ Maintained inventory of printer supplies and unassigned laptops/desktop computers.✓ Received, Configured and Installed new desktop/laptop computers✓ Created network accounts for staff with appropriate security✓ Team lead for contract PC Support staff, trained contract staff and managed their schedule✓ Responded to hardware/software, user account setup/access and networking issues✓ Connected computers to Ethernet or Token Ring network Barex Marketing Assistant✓ Handled Administrative tasks for the team. ✓ Prepared customer communications, responding to inform requests. ✓ Prepared Marketing materials for potential customers. ✓ Maintained database of customers for Sales Managers utilizing Act for Windows. ✓ Coordinated the Booth Design and Production for Trade Show events. ✓ Attended Trade Show Events, managed scheduling, team participation, staffing and collection of customer contact information for all Trade Show events. ✓ Created, published and maintained website for products offered.

Doctor'S Degree, Business/Entreprenuership

Masters, Adult Education, 3.81

Master of Arts in Education/Adult Education and Training (MAEd/AET) COMPLETED 02/14/2011 , CONFERRED 02/2011- COMMENCEMENT - June 12, 2011.

Bachelor Of Arts, Management, 3.51

MCMP59