MARKETPLACE MANAGEMENT• Creating and implementing processes, procedures, policies, strategies to improve/grow product catalog and sales opportunities.• Monitoring overall account health, ODR metrics/performance. Provide efficient solutions for escalated and preventative customer issues; including order fulfillment and direct customer service to ensure minimal defects. • Monitoring inventory of ~ 7,000 SKUs for timely replenishments and quality assurance.• Creating promotions and marketing opportunities for trending and slow moving products: keyword/title search optimization, analysis of all reports and data.• Creating applications, approvals and appeals for new items, brands, product category and policy compliance. • Managing high quality listings - Content, images, description and pricing to maintain competitiveness to increase customer engagement. • Expanding into new marketplaces and subdivisions in accordance of domestic and international policies.• Managing and monitoring single retail to FTL pallet shipments - Inbound/Outbound and Fulfillment.• Integrating of third party platforms - desktop and internet applications. Orders/Product/Inventory management database and multichannel marketplace management. OPERATIONS MANAGEMENT• Monitoring operational performance of the company and identifying areas for improvement.• Managing inventory forecasting, planning and pricing for each marketplace.• Developing departmental plan of actions to increase productivity and improvement of daily workflow.• Managing supervisors from all departments including purchasing, receiving, fulfillment, production and customer service teams. Provide training and guidance for team members.• Oversee all sales, refunds, transactional defects with Accounting department reconciliations, credits, chargebacks, fees, write-offs, budgets, forecast and expenses. Accounting A/R & A/P.

• Built E-commerce stores using OS Commerce, Magento, Wix, eBay, and marketplaces.• Created marketing content for print, websites and social media • Performed SEO strategies and analyzed effectiveness with Google Adwords• Optimized product line, merchandising, managed 3,000 SKUs, strategized pricing• Managed sales, purchasing/vendor activities, marketing and operations

• Recruited and trained cashiers, technicians, cash room officers• Assisted technicians with advice and hands-on installation guidance• Increased 25% in sales and 50% in employee productivity • Provided top-notch customer service and close vendor relations• Proficient with Mitchell On-Demand system

• Highest producer • Quickest processing turnaround time• Successfully assisted in funding challenging loan applications• Structured and reviewed loan applications using Calyx Point

• Managed business operations, retail/wholesale sales and purchasing activities• Increased 35% in sales and 50% in employee productivity • Recruited and trained employees• Controlled accounting department• Planned/structured monthly budgets and company goals