Deetta Mattern Email & Phone Number

Portland, Oregon, United States

Portland, Oregon Area

Portland, Oregon Area

Managed and mentored 11 offshore and 5 onshore members supporting the multi-platform, client/server Global Freight Forwarding applications. Areas of responsibility were: application support, configuration management, Delivery/deployment strategy, and PDX department administration.• Developed, deployed and maintained a build request site and release/deployment request site to support the new Continuous deployment methodologies of application and tech debt projects. These sites allowed all teams visibility, to requests, scheduling, and tracking – improved accuracy of builds by 38% and on time deployments by 40%• Managed the teams to successfully build, deploy and support over 247 application implementations across multiple platforms, while coordinating the quarterly client releases, Enterprises releases, and technical debt planning and deployments.• Defined and implemented application support problem ticket categorization criteria in order to easily trend problems and identify technical/informational solutions for implementations this help reduce overall ticket submissions by 10% -13% annually for multiple years. • Documented common solutions, created training material and trained first level help desk to reduce the number of problem tickets transferred to third level support team by 34%• Provided analysis and recommendations for projects to reduce technical debt by retiring old applications that were no longer needed or that a newer existing application could perform the function or processing. Reduced debt by 5% and resource time by an average of 3 hours per week.• Project managed the Single Sign Solution for the GFF portion of the enterprise project. The project scope for GFF was to modify over 33,000 users AD Domain security in the proprietary security application and update all user accounts on 10,210 pc’s, 308 site servers and 6 terminal server farms from a single domain to the company primary domain that offered a single sign on solution for all users.

Portland, Oregon Area

Managed a team of seven multi-platform application support personnel responsible for supporting Global Freight Forwarding applications and associated hardware, software and technical debt.• Scheduled projects, support activities, deployments, and provided personal development support and performance evaluations.• Problem facilitation and escalation.• Implemented process improvements and trending of common issues and solutions.• Trained outsourced 1st level helpdesk and wrote application support documentation.• Project managed outsourcing knowledge transfer of 2nd level support group to vendor company.• Application security administration, Brio Reporting Portal administration, deployments and distributions. • Responsible for Enterprise release management.• Performed Project management for Technical and application projects

Portland, Oregon Area

• Windows Server administration for windows servers and terminal server environments.• Managed space, security, antivirus applications, file shares, printer queues, issues pertaining to patches and installations.• SMS administration.• Participated in on call rotation.

Portland, Oregon Area

• Configuration Management• Software Deployments.• Application support for Development, QA, and Operations. • Brio Reporting Portal Administrator. • Application Security SME. • Technical trainer for the Outsourced Helpdesk on Freight Forwarding supply chain applications.

Portland, Oregon Area

Portland, Oregon Area

Portland, Oregon Area

Portland, Oregon Area