I currently manage IT Service and support. As Lulu's IT Support manager I oversee IT Support for all four of our locations in CA, PA and L.A.

I was the project systems admin for a large-scale Windows 10 upgrade. Oversaw the deployment and migration of 175 users. Backed up the user’s profiles and settings and pushed them remotely using SCCM once the upgrade was complete. Met with users daily to build relationships to keep a calm and smooth migration.

Provide Business Technology Consulting for small to large commercial businesses. Perform Network and telecommunications installation and implementation as well as advisory services. Also consult, advise and install surveillance and security systems. Perform Mac and PC support, deskside and remote. Cover Office 365 installs and upgrades.. Subcontract for Field Nation and perform break/fix services to include computer upgrades, computer installs, printer set up and printer break/fix.

Executing business process management and business requirements and translating them to specific requirements for the Implementation and conversions group. Documenting and analyzing the required information and data. Testing the technical designs as well as the specifications.Writing test plans and test outlines for certain project requirements and BRD's as well as Plan eligibility documents. Writing test plans and executing testing through Quality Center from a QA perspective. Writing specifications on testing and training team members on the global test lead role. Also write test plans against particular project SCM's. Evaluating the information gathered through workshops and surveys, business process description and task analysis. Effectively communicating with internal teams and external clients to deliver functional requirements like GUI, screen and interface designs. Very strong technical skills coupled with business intelligence and a deep understanding of customer's needs so that they can be transformed into application and operational requirements.

With specialty in Web defect testing and reporting, I also was able to master business process management and business requirements and translating them to specific software requirements.Authored requirements documents and risk assessments encompassing controlled lifecycles and workflows from CMC_Report submission ready components within an enterprise level web-based documentum EDMS/RDMS system used for regulatory submissions. Analyzed SOP’s and procedures to define strategic project deliverables with corresponding tactical achievement approaches. Participated in the COTS vendor selection of an Event Condition Action /BRE application used to manage lifecycle and workflow actions in an enterprise level documented based edms system. Led documentum change control validation efforts to include test plan creation, script execution, deviation handling/remediation.

Authored configuration and design specifications for the installation of windows-based operating systems onto client platforms. Authored technical architecture documents detailing environment hardware and connectivity. Interacted with business users concerning general issues as well as all technical business information concerning all versions of windows-based operating systems. Supported Microsoft clients who are using the Microsoft Vista OS on their system platforms.

Built a solid record of achievement and advancement by increasing customer service through technical support for email and all computer related issues. Supported over 100 users performing PC imaging and on-site PC support at the corporate office. Day to day supported more than 500 franchisees via email, phone, or remote support for issues such as network and connectivity, POS and Windows XP and Vista support as well as Office applications. Perform IT Department duties such as Sever Installs and management of Exchange 2003 and 2007. Also configured and managed Active directory, specifically, user account management and users and computer assignments. Managed the Watch Guard Firebox and Cisco Routers. Built a server for Crystal Reports for the accounting department and managed the server during 2007