- Maintain optimum level of occupancy through wait list management and proactive marketing- Process timely and accurate move-ins, move-outs, and recertification's- Supervise and assist Assistant Property Manager or Occupancy Specialist with annual and interim recertification 50059s and TICs in compliance with HUD guidelines, local, state, and federal regulations.- Approve rental applications for multiple programs following property and agency standards- Maintain compliance with all state and federal program regulations relating to the property- Prepare or oversee preparation for audits and inspections- Ensure property compliance by maintaining the compliance percentage for HUD senior independent living, Low Income Housing Tax Credit.- Ensure the accuracy of HAP requests and TRACS files- Review monthly and quarterly EIV reports and address discrepancies- Manage marketing according to the Affirmative Fair Housing Marketing Plan and update as necessary- Complete the annual utility analysis for submission with the Rent Schedule to HUD- Ensure the property and grounds are well maintained- Complete annual or periodic unit inspections and monthly building inspections- Resolve resident issues and conflicts in a timely manner and in accordance with site guidelines- Complete the annual owner’s certifications required for the affordable programs- Achieve complete lease up of 150 affordable tax credit units within assign time frame while concurring assist construction team complete full renovation of all units, amenities rooms, and common areas.- Successfully achieved superior MOR and Nspire scores of 97, demonstrating a commitment to resident satisfaction, operational efficiency, and financial performance.- Review and complete analysis for previous month income and expenses between actual vs busget. - Preparing budget for upcoming year

• Generate client leads to buy, sell, and rent a property.• Counsel clients on market conditions, prices, and mortgages.• Develop a competitive market price by comparing properties.• Create lists for real estate sale properties, with information location, features, square footage, etc.• Show properties to potential buyers and renters.• Present purchase offers to sellers.• Facilitate negotiations between buyers and sellers.• Review purchase contracts to ensure terms are met.• Promote properties with ads, listings, and open houses.• Prepare loyalty contracts, purchase agreements, rental agreements, deeds, and other documents for each real estate transaction.• Maintain your real estate license and knowledge.

Annual and interim recertification of residents according to HUD senior housing and LIHTC.Conduct interviews and review applications of potential residents.Assisting residents, answering questions and documenting service requests; consulting with service coordinators, when necessary.Update tenant listings and waiting lists.Process move-ins and move-outs.Unit inspections.Monthly reporting.Purchasing supplies and paying bills in a timely manner.Appear in court for eviction proceedings.Other responsibilities as assigned by Property Manager or Sr. Property Manager.Rent collections and ledger reconciliation.

Record rent receivable and delinquency on monthly basic.Prepare weekly and monthly report on property performance.Enter and schedule work orders/ service request in systemEnter invoices in systemSchedule and complete yearly recertification.Prepare newsletter, social events, community meeting for residents

Assisted property manager in apartment daily activitiessend out 120/90/60/30 days notices accordinglysend out a notice to cease, delinquency notice, inspection notice, entry noticeprepare delinquency report, collection report ect....collect rentupdate recertification according to LIHTC time frame.prepare move in file according to LIHTC criteria.Move in & out inspection. Update rent roll and utility allowance.

Handles the processing of all hotel reservations, assigns rooms, and registers guests.Prepares packages for both Sales and Hotel, including the ordering, banking, and reconciliation of coupons.Coordinates check in and check out times with Marketing, tour escorts for groups, and luggage delivery and pick up schedules.Ensures that all rooms are cleaned by Housekeeping before keys are issued.Responsible for posting charges, settling folios for individuals, groups and due outs communicated through Housekeeping.Receives cash, checks, and credit cards in payment, obtaining proper approval and authorization.Maintains an operating bank, renders bills and issues change.Provides reservations for Casino/Hotel guests, which include airline, shows and restaurants.Responsible for messages, mail and packages left for guests and departments within Hotel/Casino, and control of safe deposit transactions.Empowered to ensure customer problems/complaints are resolved in a prompt, courteous and efficient manner.Administers superior customer service to all guests.Maintains knowledge of hotel, community and special events in order to accurately provide guests with needed information.

Prepared schedules and assignments for guest rooms attendants and housemen.Reviewed and approved timesheet for payroll purpose.Resolves any guest complaints and follow up on any guest issues.Update rooms status

* Maintain clear and efficient communication and coordination with the Front Office and otherdepartments of the hotel.* To attract, motivate and retain staff. Provide leadership support and is readily accessible to staff.* Assist in interviewing, scheduling, training, development, empowerment, coaching andcounseling of staff.* Conduct performance, salary reviews and progressive discipline.* Train staff by following OSHA and hotel guidelines for the safe handling of all housekeepingchemicals and equipment.* Review and monitor daily schedule to ensure enough coverage for that day* Refer and follow up on maintenance/equipment issues for simple and quick repairs.* Respond to and follow through on guest requests, concerns and problems to the guest’ssatisfaction.* Delegate assignments and supervise all staff, House Attendants, Room Attendants, lobbyAttendants, turn down Attendants, Linen Room Attendants and Office coordinators.* Oversee work of contracted labor e.g. night cleaners and make consultation regarding generalmaintenance of public areas and Back of the House.* Monitor and perform inventories weekly / monthly. Ensure enough guest supply, linen supply and uniform.* Manage operating expenses to minimize costs while still maintaining excellent guest services.* Assist with budgeting, forecasting and financial planning of the department.* Assist with scheduling and payroll cost controls, such as edit daily employee time card and enter employee schedule

Maintain line of communication between Front Desk and Housekeeping regarding which rooms are ready for occupancy and which require serviceReceive incoming maintenance requests and enter into service log for FacilitiesDirects EVS staff to reported problem areas, keeping Supervisors/Managers informedMaintain daily log of open issues for follow-up by Supervisors/ManagersPerform “Open House” duties, which include the following: assign rooms to Guest Room Attendants; assign floors and general duties to Housepersons (per schedule); prepare sign-in/out sheet; issue discrepancy reports to Supervisors & Front Desk; obtain “turn down” list for Supervisors; provide status report of hotel guest rooms to SupervisorsReceive calls from operators and guests; screen and transfer appropriately. Make follow-up calls to guests to ensure their requests were completed in a timely mannerCoordinate the preparation and collection of operating reports, such as time and attendance records, budget expenditures and statistical records of performance dataAssist with human resources-related administrative functions, including new hire, transfer, termination formsPrepare schedules, advising Managers and Supervisors of any changes or call-outs in order to maintain adequate staffing levelsUpdate and maintain all logs, including guest requests, lost and found and call-outsMaintain accurate daily payroll recordsCreate purchase requisitions and track orders and monthly expensesPrepare and type correspondence, forms, reports, charts and graphs utilizing Microsoft Office productsReceives, opens and distributes incoming mail and documentsMaintain work and storage areas in a neat and orderly fashionCompletes special assignments as requested

● Supervised and train up to ten seasonal employees● Reviewed customers’ tax documents● Prepared tax returns according to IRS tax law● Oversee office's operation day to day business.● Hire and term employees according to procedure and performance● Scheduled employees according to business need● Entered employees payroll information at the end of pay periods● Marketed the business services according to corporation promotion● Budgeted expense according to given budget for payroll, marketing, and promotion.● Ensured customer satisfaction during and after their visit.

● Reconciled a cash bank upwards of $3,000 per shift● Provided efficient, friendly customer service● Followed all security procedures, company guidelines, and policies