- Sales and Portfolio Management- Maintain accurate financial profiles for members and promote the club’s financial growth. Membership sales, finding and contacting prospects, and financial growth.- Facility Management- Maintain the integrity of the facility and advice regarding equipment needs and purchases.- Service Standards- Provide excellent customer service, which includes regular engagement with members such as helping them to create and achieve goals.

* Provided personalized fitness training sessions for individuals with diverse goals and fitness levels.* Designed customized workout plans and nutritional guidance based on clients' needs and preferences.* Conducted fitness assessments and tracked clients' progress to ensure measurable results.* Established strong client relationships through effective communication and support.

Maintain and update the weekly schedule of appointmentsProvide a clean, safe, and healthy environment for members, guests, and co-workersHelp retain and attain new members through club promotion and customer service excellenceMaintain all client files to include: fitness evaluations and a copy of the client exercise programs, client notes, preferences, and results tracking recorded in the Portal

Motivate and inspire clients to get results by setting goals, creating customized workout plans and tracking progressPrepare and deliver comprehensive fitness programs based on clients goals that include appropriate exercise selection and teaching a fitness lifestyleCheck all gym equipment for proper use and functions, minimizing accidents and malfunctions.Demonstrate exercises and routines to clientsProvides visual benchmarks of each client's process and transformation.Assist clients in exercises to minimize injury and promote fitness

Perform at the highest level of Customer Service and always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitalityFacilitate contractor arrivals/departures and realtor/potential home buyer/renter visitsProactively ensure a smooth operation and service experience by effectively communicating with each team member, property management and residents/guestsRecruits, trains, motivates, supervises and mentors team membersUse Company Approved Team Scheduler to ensure payroll budget compliance

Lead the creation, implementation, and execution of Fitness ProgramsDevelops and manages action plans to reach overall PT QuotasTake lead at club level to ensure cleanliness, tidiness, and maintenance of CT facilities

Made 50 cold calls/ emails per day to generate potential revenueScheduled appointments, organized calendars, & create workoutsIncrease retention rates by Relationship Building, & NetworkingMet monthly quota of $3k in personal training sales Helped grow social media following from 200 to 543 in 2 months by creating great & consistent contentOverseeing projects from beginning to end, with a great attention to detail

Design customized workout programs according to clients goalsCheck gym equipment to ensure proper function & usageSourced, screened, & conducted phone interviews of applicants that met the company's job-related qualifications & requirementsScheduled qualified candidates for interviews & Onboarded new trainers

Carried out administrative duties such as filing, typing, copying, scanning, data entry, emailing, etcTrained/ onboard employees by communicating job expectations, coached, counseled, and disciplined employees when standards were not met

Created an cultural experience between consumer & brand by adapting brand stories to the retail settingSought continued educational opportunities to develop knowledge about selling, and service techniques