✯ Denise Wilson ✯ Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Provided day-to-day production and application supportCollaborated with third party software technicians, analysts, sales teams, andaccount managers to analyze, identify, and resolve data issues impacting financialapplications, resulting in improved user-end experience and performance.Facilitated projects to diagnose and resolve peripheral/hardware issues related tonetwork servers, routers, cables, etc., ensuring system uptime, maximumfunctionality, and minimal disruptions to operations.Acted as a liaison between internal Bloomberg groups such as Network Operations,Global Data team, Data Feed teams, Implementation and Engineering, and clients,triaging escalations and facilitating effective communication.Conducted global market monitoring, including reporting, alerting, capacitymanagement, and escalation.Provided support to sales and account managers, addressing issues andstrengthening relationships.Managed and supported enterprise-wide data systems, ensuring seamlessintegration and accurate data flow for multiple departments and stakeholdersCollaborated with cross-functional teams to identify and troubleshoot data-relatedissues, implementing efficient solutions to minimize downtime and optimizesystem performance.Developed and maintained comprehensive documentation and user guides for datasystems, facilitating knowledge transfer and empowering end-users to effectivelyutilize data resources.Conducted regular data audits and quality checks, identifying anomalies andimplementing data cleansing techniques to improve data accuracy and integrity

• Planned and coordinated meeting between client’s support team and an internal Quality Assurance team to address and resolve complex software development / QA issues for financial applications• Monitored client impact of services and identifying opportunities for customer growth • Used SQL to assist with client research including crosschecking for project reports• Utilized Salesforce for tracking client tickets, account management and sales support • Facilitated execution of projects and deliverables effectively managing task, established priorities, making 2 objectives clear and creating action plans • Collaborated with account management team to develop unified plan for “at-risk” clients • Utilized active directory for client management including user permissions, imaging, and data access

• Troubleshooted and resolved hardware, software and application issues to ensure uninterrupted operations • Researched and analyzed market data changes and recommend specific solutions to resolve client issues • Provided financial exchange data support for clients and in-house support staff • Managed client verification processes, ensuring that all clients met pro versus non-pro qualifications • Led projects, involving client compliance for exchanges Research and analyze market data changes and recommend specific solutions to resolve client issues  Provide financial exchange data support for clients and in-house support staff Manage client verification processes, ensuring that all clients met pro versus non-pro qualifications Industry trade show support, including setup, technical support, and information delivery Technical Support for vendors, sales teams, and account managers  Project management, involving client compliance for exchanges

• Technical support for global client base ensuring uninterrupted service • Analyzed market data changes assisting clients with service strategies • Ensured successful and timely project deliverables by diligently maintaining comprehensive project schedule that incorporated in-depth resource allocation plans • Delivered clear and effective financial exchange data support for clients and in-house support staff • Managed client verification processes, ensuring that all clients met pro versus non-pro qualifications • Facilitated trade show support various including booth setup, technical support, and information delivery • Resolved issues affecting financial applications for vendors, sales teams, and account managers • Provided key input on SIA tradeshows, including setup, technical support, and information delivery • Provided clear and effective application support and exchange training, ensuring thorough end-user knowledge of financial data and feed documentation

• Technical support for global client base ensuring uninterrupted service • Analyzed market data changes assisting clients with service strategies • Ensured successful and timely project deliverables by diligently maintaining comprehensive project schedule that incorporated in-depth resource allocation plans • Delivered clear and effective financial exchange data support for clients and in-house support staff • Managed client verification processes, ensuring that all clients met pro versus non-pro qualifications • Facilitated trade show support various including booth setup, technical support, and information delivery • Resolved issues affecting financial applications for vendors, sales teams, and account managers • Provided key input on SIA tradeshows, including setup, technical support, and information delivery • Provided clear and effective application support and exchange training, ensuring thorough end-user knowledge of financial data and feed documentation Participate in “mock” pit-trading sessions at COMEX/NYMEX exchanges Provide application support and exchange training, ensuring thorough end-user knowledge of financial data and feed documentation