Denise Bache Walthall Email & Phone Number

St Petersburg, Fl

• Participated in business process mapping sessions, including planning and facilitation.• Analyzed the training requirements for employees and vendors responsible for deploying advanced metering and installing and commissioning demand load control switches across the Carolinas and Florida. • Created training plan, strategy and scope and created weekly status reports. • Maintained project plans, managed risks, issues, and opportunities.• Ensured contractual requirements regarding training resources were fulfilled by multiple contractors and company stakeholders.• Created computer-based training on evolving telecommunications equipment and technology using Captivate software. Designed graphics, co-authored content and scripts, produced audio narrations and engaged learners by using interactive assessments and activities.• Created instructor led training modules including instructor guides, load management software job aids, user manuals, participant guides and activities.• Created and implemented three levels of evaluation utilizing Kirkpatrick's methodology.

Tampa, Fl

• Created a business process management strategy for documenting work processes. Created templates, formatting standards, and technical language requirements. • Facilitated the Health Services Process Improvement Committee; wrote the committee charter, planned and organized weekly meetings, led meetings, and developed a collaborative website for the management of projects.• Managed the reorganization of the Health Service’s Training Department. Drove philosophy and process improvements, advised on strategic planning, mentored trainers, created documentation strategies, and ensured programs were instructionally sound.• Managed the design and development of over 160 training courses for clinical and non-clinical staff.• Managed the implementation of a corporate wide Learning Management System. • Led five state and three vendor implementation projects. Identified team, strategized approach, built and maintained collaborative website, created and maintained project plan, ensured timely reporting of activities, led process development, analyzed compliance requirements per State contract, wrote policies and procedures, prepared team for audit, and ensured systems were operational prior to implementation.• Created departmental SharePoint websites for various teams. Drove strategy, managed documentation conversions, and trained users.

Tampa, Fl

• Planned and developed instructional strategies for the Statewide Training & Education Program. Established the learning philosophy, managed program trainers, administered training, tracked program completion, and measured results.• Conducted needs assessments, training gap studies, and identified training opportunities. • Mentored a staff of ten clinical and non-clinical departmental trainers on “How to Deliver Professional Training Sessions” and audited classroom activities.• Conceptualized and developed a cross-functional SharePoint website containing documents such as job aids, forms, computer-based training, and other training related materials. Converted paper-based materials into web-friendly documentation.

Tarpon Springs, Fl

• Authored over 40 business proposals for web-based training products, IT certification, customized curriculum, and curriculum conversion projects for small business, government, and corporate enterprises.• Managed a complete curriculum conversion project: Wrote the proposal, worked with client to meet specifications, planned the instructional design, authored the CBT, scripted audio narrations, and ensured client satisfaction, while supervising staff and talent used in the project.• Wrote technical, step-by-step guidelines for web- and computer-based hardware and software for administrators and users.

St Petersburg, Fl

• Designed, developed, and facilitated training for the implementation of Siebel Sales. Recognized by the Siebel team as a certified trainer.• Orchestrated the development of a seven-week instructional program for newly hired telephone representatives in the credit card industry. The training incorporated various instructional methodologies and included both technical and soft-skill training. • Produced several instructional videos on various processes including “How to Conduct Behavioral Interviews” and other soft-skill training topics. Managed video shoots, created scripts, narrated audios, edited video and sound, and produced videos.

St Petersburg, Fl

• Authored, designed, and produced eight interactive multimedia CD-ROM and web-based training programs in a variety of technical and soft skills.• Managed, developed, and participated in a highly technical on-the-job training program for a complex, multi-million dollar project of data preparation and digitized data collection for a world renowned communication’s company.• Maintained the training database and briefed senior executives on the status of training. • Developed and conducted classroom training on various soft-skill topics; Train the Trainer, Department of Corrections Employee Orientation, How to Effectively Supervise, and Managerial and Leadership Development courses.

Langley Afb, Va

Director, Maintenance TrainingDirected the operations of an educational institution consisting of a 40-person faculty and staff, three multi-million dollar aircraft, and an array of support equipment and facilities. Unit operations included developing, instructing, certifying, scheduling, and monitoring training for an aircraft maintenance organization of over 2,500 employees.; Developed and managed quality on-the-job training programs for a wide variety of professional and technical skills.

Med, Instructional Technology

Bfa, Computer Art

Graduate