Fernando De Faria, Pmp Email & Phone Number

Washington, Dc

- Program lead in charge of portfolio of 3 software products responsible for scheduling over 5M applications for immigration benefits per year- Leads 3 remote scrum teams of 35 software engineers, test engineers, UX designers, data analysts, and product leads in setting vision and priorities, along with translating business needs into system requirements- Led and directed the UI redesign of all three applications which resulted in a more familiar user experience and reduced help desk ticket volume by 80% within the first year.- Managed the development of a breakthrough feature that has allowed 18k (and counting) benefit-seekers to reschedule their biometrics appointment online by building a new applicant workflow and exposing APIs externally on a public facing site.- Managed the development of a landmark feature which exposed APIs to a foreign entity for the first time in our division’s history, allowing partner countries to offer biometrics scheduling services to their citizens for granting visas.- Responsible for implementing Agile team structure and metric tracking to monitor team health, ensuring teams maintain productivity while delivering 95%+ of business value per increment- Winner of the 2021 USCIS Director’s Award and 2022 Associate Director’s Award for superior accomplishment in supporting the agency’s mission

- Promoted custom CMS and campaign creation application for 30 internal sales and marketing users throughout federal agency, achieving 100+ active campaigns generating 3K sales leads- Authored business requirements, produced wireframes, implemented, and marketed identity proofing and service enrollment mobile app available to 21K employees used to facilitate 60K+ external user enrollments into new service offering- Created functional and technical specifications of unified pricing engine standardizing shipping rate calculations internally initially across 3 disparate systems in partnership with 6 external partners and 12 internal engineers- Provided business analysis support, including requirement gathering and design documentation, for large logistics ecommerce registration, authentication, and authorization system supporting 70M users and public and private APIs

Herndon, Va

- Monitored process improvements to user flow of printing postage and shipping packages from home for 100K+ customers, developing system requirements to automate detection and collection of $180M in annual customer underpayments