Denis Nefedov Email & Phone Number

Moscow, Ru

Москва, Россия

- Provide local and remote IT support for users- Prepare IT equipment for users- Write basic PowerShell scripts (upload a list of users from AD with specific parameters, disk space check on a servers)- User account control in active directory (manage access, create/disable profiles, etc.)- Managing & administrate IT equipment through Kaspersky Endpoint Security (create new tasks, automatic deploy software, etc.)- 1C database support- Implemented new inventory system and prepared new IT equipment (ribbons, thermal printer and software for printing)- Service and support for local IT infrastructure equipment (Cisco, Fortigate)- Communicate with contractors and suppliers (Beeline, MTS, DataFort, NetOne)- Organize and support with video conferencing- Local support on a outside events (prepare equipment such as a speakers, microphones, remote control mixer, XLR cables etc.)- Manage ACS & prepare passes for end users- Manage and control print server and UniFlow system- Administrate and support on servers (such as 1C database servers, print server, Kaspersky)- Conducting an annual company assets- Provide basic support at Experium database- Implemented new job workplace booking system- Main goal of 2023 is relocate from old office to new one with all IT equipment including infrastructure

Москва, Россия

- Management of local IT department + remote specialists (outsourcing)- Ensuring the continuous operation of IT equipment on production lines, incl. infrastructure.- Providing technical support to users- Building processes according to ITIL principles- System monitoring via Nagios- Management of contracts and contractors. Interaction with providers.- Training and mentoring department staff- Preparation of IT equipment: laptops, desktops, iPads and mobile phones, through administration through the Intune platform.- Solving local issues and problems.- Processing requests according to SLA and OLA in the ServiceNow system.- Accounting and issuance of equipment in the equipment accounting system.- Work with contractors on the territory of the enterprise (installation of DCT on forklifts, laying SCS, maintenance of the MFP fleet, including matrix and thermal transfer printers, installation of Wi-Fi points on the territory of the enterprise, etc.). Accompanying contractors for F&S and H&S briefings.- Setting up and assistance in connecting video conferencing.- Order and replacement of consumables (toners, cables, peripherals, batteries, etc.).- Participation in the annual inventory of IT equipment on the territory of the plant

Москва, Москва, Россия

- Ensuring the continuous operation of IT equipment on production lines, incl. infrastructure.- Providing technical support to users- System monitoring via Nagios- Preparation of IT equipment: laptops, desktops, iPads and mobile phones, through administration through the Intune platform.- Solving local issues and problems.- Processing requests according to SLA and OLA in the ServiceNow system.- Accounting and issuance of equipment in the equipment accounting system.- Setting up and assistance in connecting video conferencing.- Order and replacement of consumables (toners, cables, peripherals, batteries, etc.).- Participation in the annual inventory of IT equipment on the territory of the plant

Москва, Москва, Россия

Maintenance and on-boarding of employees (including contractors), administration of access to servers, configuration of user and service authorization on servers (Kerberos Delegation, SPN), administration of service and functional accounts, proactive escalation of requests to global services, execution and coordination of incoming requests for elimination of vulnerabilities (installing patches, setting up the OS, etc.), coordinating joint work with global teams, installing scripted and unscripted applications, writing technical documentation and instructions (in Russian and English).

Москва, Москва, Россия

Local support for company employees, processing requests and their implementation according to SLA, organization and support of videoconferencing, setting up peripheral devices in meeting rooms (telephony, projectors, spiders), preparing equipment and organizing places for company employees, accounting for equipment, setting up IP telephony, software installation and configuration, maintenance of the MFP fleet, issuance and accounting of Smart Card, enroll of mobile devices

Москва, Москва, Россия

Filing and processing of requests by phone in the ticketing system. Remote and local support for company employees. Establishing new users in AD, with the subsequent preparation of equipment (laptops, tablets, IP phones). Preparing a workplace for users. Preparation of equipment for meetings in meeting rooms (projectors, telephones, VC's). Maintenance of a fleet of printers. Enroll mobile / tablet devices to access corporate resources.

Москва, Москва, Россия

Reception, filing and processing of requests by phone / mail in the ticketing system;Remote assistance to employees, consulting, solving technical problems. Installation of software, software components. Administration of Active Directory, SAP (basic knowledge). Support and administration of internal business systems and corporate mobile devices on different operating systems (iOS / Android).Interaction with technical support L2, L3 and global (foreign) support. Remote support for factory employees