Dehan Basnayake Email & Phone Number

Management executive with extensive experience leading teams and successfully scaling business operations and improving customer strategy. Focus on Customer Experience and Operations with hands on experience in marketing operations, customer service, project management, finance, data analytics B2C / B2B fulfillment, sales operations and quality assurance.Skilled at managing project teams, technical resources, operations and finance teams, outsourced vendors and partner relationships. Strong capabilities in managing business objectives in a fast paced startup environment, building and scaling processes for growth, driving the business and achieving delivery goals, on time and within budget.Effective at identifying and implementing process improvements in all areas of the business. A process oriented and effective management executive with excellent people skills and experience leading large teams. Strong analytical skills, comfortable working at all levels within the company. Able to learn quickly, handle multiple responsibilities, work in a fast paced environment and meet tight deadlines.Specialties: Business Operations, Customer Care, Marketing Operations, Database Management, Call Center, Outsourcing, Process Improvement, Accounting Management, General Management, Project Management, eCommerce,Inventory & Warehouse

Listed skills include It Management, Outsourcing, Order Fulfillment, Call Center, and 18 others.