David Ehrenfeld Email & Phone Number

Santiago, CL

Santiago, Santiago Metropolitan Region, Chile

Accumulate benefits by paying your bills with a card. Neat allows you to pay your recurring bills with a card, even those you usually transfer. Save time, gain liquidity, and enjoy flexibility while managing your finances. #Neat #FinTech

Santiago, Santiago Metropolitan, Chile

Primary focus on ensuring customer success by enhancing operational efficiency, tailoring our product to their specific needs, and delivering a seamless user experience for optimal solution utilization.Established and led Customer Success department, managing 40 active B2B accounts, and implemented tailored strategies for each account to increase Customer.

Santiago, Santiago Metropolitan, Chile

Responsible for enhancing customer retention through long-lasting relationship management, having frequent proactive interactions and quantitative measurements such as 'Customer Health Score' in different dimensions (Service management, Product performance, Project and Change Management excellence), and through QBRs for continuous improvement and customer.

Santiago Province, Chile

Responsible for Business Development and Account Management for Airlines in Latin American Region. Main purpose is to manage the relationship with the client, identify their needs and pain areas to provide a solution to their needs with our products, services, and local experience

Edison, NJ

• Responsible for pre-sales of an automation software that improves efficiency and reduces costs in the billing process of airlines across the North American and Latin American market
• Responsible for opening the Americas Market to generate product awareness for 20+ airlines in the region by presenting software functionalities, and matching with airline’s pain areas
• 900k USD worth of new revenue generated over next 5 years
• Created 10+ detailed Business Case evaluations using airline’s inputs after workshops & onsite consulting evaluations; Results delivered with customized ROI of investment and risk analysis
• Lead three detailed Proof of Concept (PoC) product implementations, managing airlines data for improved cost estimation, providing recovery results estimated in +1 million USD per year per airline
• Relationship Manager role for ongoing implementations; responsible for assuring communications and activities between Airline’s Business Teams and Accelya Technical Teams are been handled effectively

Santiago, Chile

• Developed new systems, procedures and processes to increase punctuality and improve passenger experience.
• Redesigned ‘denied-boarding’ passenger KPIs. Analyzed causes of overbooking and recommended action plans resulting in savings of $2 million.
• Lead process improvements for operational control communications to be handled with better efficiency
• Designed and implemented a software solution showing on-screen operating resources - back-up planes, aircrew available for contingencies, and status indicators.
• Trained over 50 Operators in new processes following implementation of new ticket reservation platform.

Santiago, Chile

• Built and tracked strategic project agenda, controlling budget, major passenger satisfaction KPIs and Senior Management goals. Led team of three Analysts.
• Created and coordinated two $500 million budgets with six different departments and five countries.
• Negotiated, defined and tracked annual goals for senior managers.
• Tracked cost-saving initiatives, led budget attainment, improved service KPI’s.

Santiago, Chile

• Developed and presented a pre-feasibility study for a mining project in the south of Chile working with the CEO directly. Presented outcome to investors, resulting in funding of $500K
• Conducted an economic evaluation using a simulation model, for determining project’s probability of success.
• Collaborated with mining experts, engineers and consultants

Leadership And Team Management Diploma, 3.9 Gpa

• Developed management skills that allow you to build trust with your collaborators. • Learned essential tools to increase your.

Master Of Business Administration (Mba)

• Dean's List student - within top 5% graded performance • Expanded my professional knowledge by having an international experience in the.

Industrial Engineering And Management Undergraduate Degree, Engineering/Industrial Management

Activities and Societies: Assistant Professor in various courses such as finance, accounting and project evaluation. • Bachelor degree.

High School, High School

Bilingual High School with IB Program approved