David Ehrenfeld Email and Phone Number
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Possible rewritten summary:As the Head of Customer Success at Neatpagos.com, I leverage my MBA and Industrial Engineering background to deliver innovative fintech solutions that enhance operational efficiency, liquidity, and flexibility for our customers. With over 7 years of experience in consultative sales and customer success, I have a proven track record of increasing customer lifetime value, annual recurring revenue, and retention rates for B2B accounts and B2C customers across various industries.I have led and manage a high-performing team of customer success managers, ensuring customer satisfaction and loyalty through proactive communication, tailored strategies, and seamless user experience. I also develop and implement a comprehensive "Health Score" framework to measure and optimize customer outcomes and product performance. My fluency in English and Spanish enables me to collaborate effectively with diverse stakeholders and teams, both internally and externally. My mission is to empower our customers to achieve their financial goals and grow their businesses with Neatpagos.
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Customer Success And Loyalty HeadNeatpagosSantiago, Cl
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Head Of Customer SuccessNeatpagos Oct 2023 - PresentSantiago, Santiago Metropolitan Region, ChileAccumulate benefits by paying your bills with a card. Neat allows you to pay your recurring bills with a card, even those you usually transfer. Save time, gain liquidity, and enjoy flexibility while managing your finances. #Neat #FinTech -
Head Of Customer SuccessCotalker Nov 2021 - Oct 2023Santiago, Santiago Metropolitan, ChilePrimary focus on ensuring customer success by enhancing operational efficiency, tailoring our product to their specific needs, and delivering a seamless user experience for optimal solution utilization.Established and led Customer Success department, managing 40 active B2B accounts, and implemented tailored strategies for each account to increase Customer Lifetime Value (LTV).Drove 2x increase in Annual Recurring Revenue (ARR) for a strategic banking account through consultative approach and continuous communication in the first year.Developed a comprehensive "Health Score" framework to effectively classify and measure customers, enabling proactive management based on churn risk.Hired and managed a team of 5 professionals covering areas such as reporting, support, customer success management, and data analysis to enhance customer service. -
Customer Success ManagerAccelya Group Jan 2021 - Nov 2021Santiago, Santiago Metropolitan, ChileResponsible for enhancing customer retention through long-lasting relationship management, having frequent proactive interactions and quantitative measurements such as 'Customer Health Score' in different dimensions (Service management, Product performance, Project and Change Management excellence), and through QBRs for continuous improvement and customer education with our product/service offering -
Strategic Accounts ManagerAccelya Group May 2018 - Dec 2020Santiago Province, ChileResponsible for Business Development and Account Management for Airlines in Latin American Region. Main purpose is to manage the relationship with the client, identify their needs and pain areas to provide a solution to their needs with our products, services, and local experience
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Presales Manager For The AmericasAccelya Group Oct 2015 - May 2018Edison, NjResponsible for pre-sales of an automation software that improves efficiency and reduces costs in the billing process of airlines across the North American and Latin American market• Responsible for opening the Americas Market to generate product awareness for 20+ airlines in the region by presenting software functionalities, and matching with airline’s pain areas• 900k USD worth of new revenue generated over next 5 years• Created 10+ detailed Business Case evaluations using airline’s inputs after workshops & onsite consulting evaluations; Results delivered with customized ROI of investment and risk analysis• Lead three detailed Proof of Concept (PoC) product implementations, managing airlines data for improved cost estimation, providing recovery results estimated in +1 million USD per year per airline• Relationship Manager role for ongoing implementations; responsible for assuring communications and activities between Airline’s Business Teams and Accelya Technical Teams are been handled effectively
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Development Manager For Operational Control Center (Occ)Latam Airlines Jan 2012 - Feb 2014Santiago, ChileDeveloped new systems, procedures and processes to increase punctuality and improve passenger experience.• Redesigned ‘denied-boarding’ passenger KPIs. Analyzed causes of overbooking and recommended action plans resulting in savings of $2 million. • Lead process improvements for operational control communications to be handled with better efficiency• Designed and implemented a software solution showing on-screen operating resources - back-up planes, aircrew available for contingencies, and status indicators.• Trained over 50 Operators in new processes following implementation of new ticket reservation platform. -
P&L Supervisor For Service Vice-PresidencyLan Airlines Oct 2009 - Dec 2011Santiago, ChileBuilt and tracked strategic project agenda, controlling budget, major passenger satisfaction KPIs and Senior Management goals. Led team of three Analysts.• Created and coordinated two $500 million budgets with six different departments and five countries. • Negotiated, defined and tracked annual goals for senior managers. • Tracked cost-saving initiatives, led budget attainment, improved service KPI’s.
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ConsultantSouth World Consulting Aug 2008 - Sep 2009Santiago, Chile• Developed and presented a pre-feasibility study for a mining project in the south of Chile working with the CEO directly. Presented outcome to investors, resulting in funding of $500K• Conducted an economic evaluation using a simulation model, for determining project’s probability of success.• Collaborated with mining experts, engineers and consultants
David Ehrenfeld Skills
David Ehrenfeld Education Details
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Master Of Business Administration (Mba) -
Engineering/Industrial Management -
Santiago CollegeHigh School
Frequently Asked Questions about David Ehrenfeld
What company does David Ehrenfeld work for?
David Ehrenfeld works for Neatpagos
What is David Ehrenfeld's role at the current company?
David Ehrenfeld's current role is Customer Success and Loyalty Head.
What is David Ehrenfeld's email address?
David Ehrenfeld's email address is da****@****ale.com
What is David Ehrenfeld's direct phone number?
David Ehrenfeld's direct phone number is +141529*****
What schools did David Ehrenfeld attend?
David Ehrenfeld attended Universidad De Chile (Centro De Desarrollo Gerencial), Hult International Business School, Universidad De Chile, Santiago College.
What skills is David Ehrenfeld known for?
David Ehrenfeld has skills like Team Leadership, Business Strategy, English, Spanish, Microsoft Office, Strategic Planning, Strategy, Project Management, Business Analysis, Liderazgo De Equipos, Estrategia Empresarial, Goal Oriented.
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David Ehrenfeld
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