Danielle Ehrgott Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Colorado, United States

• Ensure payment for services rendered by the Early Intervention (EI) program are covered benefits and reimbursable, prior to utilization of any State Funding• Maintain and update service provider and EI client data daily via Excel, Salesforce, or Kantime software.• Performs financial reviews and calculations based upon information received from insurance companies, assists with complex problem resolution related to the consumer’s records, authorizations and billing issues.• Assists the billing team with review of monthly accounts receivable aging, to determine areas of concern with respect to claim quality or breakdown within the billing process.

Colorado Springs, Colorado, United States

• Educate 100+ clients about services they are eligible for through the State of Colorado, and enroll clients into desired services within 20-60 days• Collaborate on an internal team of professionals, consisting of supervisors and case managers, and with external provider teams, to successfully complete client enrollments• Respond to client questions about benefits, company policy, program options, and issues via inbound cases, phone, and email.• Diagnose, prioritize, and advance unique client issues for continued support• Implement existing processes, best practices, and measurements of success to improve productivity and decrease enrollment process time, to better serve clients

Colorado Springs, Colorado, United States

Hired to support customers, and meet company sales goals. Individually serve 50-100 customers daily. * Educated customers about the benefits of TJX, and improved customer satisfaction and location goals by 30% in two days. Recognized by senior leadership for increased sales of TJX cards.* Managing relationships with diverse team members and customers, to ensure optimal productivity and quality assurance.* Using customer feedback, to identify opportunities to improve operational effectiveness and customer experience.* Coordinating and managing projects, in a fast, evolving, and collaborative work environment. * Practicing and implementing conflict resolution, to ensure longterm customer engagement. * Constantly assessing individual and team performance, in order to deliver performance results.

Manor, Texas, United States

Hired to create and implement learning content (virtual and in-person), for clients. Collaborated with stakeholders and cross-functional teams to drive data collection and analysis, for reporting and insight, in areas such as program impact, client and company performance, and audience engagement.* Improved client comprehension through daily content creation and implementation, and was able to get 75% of my clients to the highest ELA level in their grade or above.* Collaborated on a team of 5 subject matter experts, to improve existing curriculum and implementation for 100+ clients.* Analyzed and interpreted data and KPIs, in order to evaluate performance results.* Collaborated weekly with cross-functional teams and stakeholders, to improve intervention for 8 clients under my supervision, and 40 for the grade level. These weekly meetings, led to 4 clients in my classroom, successfully leaving the intervention program, within 4 weeks of newly created and launched learning content.* Collaborated on a senior leadership team to improve client and stakeholder satisfaction.

Austin, Texas, United States

Hired to create and implement learning content (virtually and in-person), for clients. Identified and monitored program and clients at risk. Improved client performance and comprehension, by following best practices and intervention. Set goals with clients about their growth and performance, to successfully improve optimization and engagement.* Improved client math comprehension by 75%, within 6 months of content creation and implementation. Incorporated formative and district assessments, daily, monthly, and quarterly. Analyzed and reported client performance data to stakeholders.* Improved client performance through daily troubleshooting and monitoring, and got 70% of my clients to the next ELA comprehension grade level, within 9 months.* Collaborated on a team of 4 subject matter experts, to create and launch newly improved learning content for 100 clients in the grade level, and 20 under my supervision.* Assisted in managing budgets on a team, for several company events, for 30-500 clients.

Seoul, South Korea

Hired to lead a team of Education Specialists, in order to optimize program and client performance. Identified, communicated, and monitored risks, while reporting data to stakeholders.* Collaborated on a team of 10 specialists, to improve the existing program and implemented learning content for 350 clients in the company, and 50 under my supervision.* Increased client performance results by 80% in 3 months, through created and implemented strategic approaches.* Supported clients, through daily KPI implementation, interpretation, and reporting.

Concord, New Hampshire, United States

Promoted twice in 2016. Hired to create and launch learning content for clients, based off National Standards and program goals. Applied best practices to existing and new content while using assessment and applied data collection, to improve delivery and client performance. Used daily communication to improve stakeholder satisfaction. Monitored and managed clients and projects.* Negotiated and implemented a new curriculum with stakeholders. Implemented learning content based off this curriculum, and improved client ELA comprehension by 100%, within 7 months of implementation.* Improved client math comprehension by 90%, within 7 months of intervention and data recommendations.* Over 2 years, I collaborated on a cross-functional team of 20 professionals, to improve content creation and implementation, and meet the needs of 200 clients.* Lead a team of 4 subject matter experts, to meet the needs of clients and the program.

Bachelor Of Science (B.S.), Education, 3.40

Activities and Societies: D3 Collegiate Soccer

Bachelor'S Degree