● Designing, building and deploying software to automate tasks and track performance metrics● Monitoring the system, providing training and support to customers● Identify process inefficiencies and develop proposals for process improvement● Conduct research on new technologies that may impact the company's processes● Communicate with stakeholders on projects throughout the project lifecycle● Participate in ongoing training about current technologies● Develop/maintain project documentation with input from other team members where appropriate

● Provides recruitment and matching services to international clients who are in need of Virtual Assistants

∙Orchestrated lead generation strategies, resulting in an increased volume of booked calls and potential client engagements.∙Designed and executed A/B testing campaigns to refine marketing approaches, optimize conversion rates, and identify the most effective tactics for client growth.∙Provided consultative guidance on best practices in lead nurturing, leading to enhanced sales pipelines and customer acquisition processes.

∙Spearheaded ISO certification compliance and led a comprehensive overhaul of company Standard Operating Procedures (SOPs) to meet stringent quality standards.∙Assisted all departments in creating and refining process documentation, ensuring accuracy and adherence to best practice guidelines.∙Conducted weekly check-ins with departmental teams to drive operational improvements, streamline processes, and enhance overall efficiency.∙Reported directly to the Director with detailed updates on departmental progress, operational challenges, and strategic achievements.∙Fostered a collaborative environment by working closely with department heads, aligning departmental functions with company-wide operational strategies.

∙Managed strategic operations across Quality Control, Installation, Warehouse, and Logistics departments under the COO, leading process improvements and overseeing project completion to ensure high customer satisfaction.∙Streamlined operational workflows and implemented new inventory and quality management systems to enhance efficiency and productivity across multiple departments.∙Directed the development of key performance indicators and a quality control dashboard to align departmental performance with strategic objectives, facilitating a culture of continuous improvement.∙Analyzed and restructured logistics strategies and warehouse operations, improving route planning, delivery schedules, and inventory processing for optimal performance.∙Collaborated with cross-functional teams in strategic planning sessions, setting operational priorities and budgets, while delivering comprehensive process analysis to eliminate bottlenecks.∙Orchestrated training programs and inter-departmental communication initiatives, strengthening operational coherence and promoting best practices in quality and logistics management.

∙Supported the project management team in the establishment of a new warehouse, assisting with planning, coordination, and implementation activities.∙Facilitated communication with suppliers and contractors, aiding in the procurement of materials and services within project budget and schedule constraints.∙Contributed to the operational transition strategy for the new warehouse, ensuring a smooth transfer of processes and minimizing operational downtime.∙Collaborated with cross-functional teams to integrate new systems and processes, providing essential support for a seamless operational handover.∙Participated in the setup and fine-tuning of warehouse infrastructure, assisting with system installations and operational testing.∙Assisted in monitoring project timelines and budget, providing administrative support and data analysis to help maintain project deliverables on track.

Tasked to design and employ materials selection on an aeration tank which is needed in building a wastewater treatment plant.