 Department liaison for HR Staffing, Diversity, Communications, Branding and Metrics, the client and selected subcontractors during project execution. Negotiates changes to the scope of work with the client and key subcontractors. Responsible for following up on instructions and commitments associated with the project.  Establishes the program requirements for all areas of the project, and monitors the draft and final deliverables for adherence to these criteria Plans, directs, supervises, and controls the execution of all functions of the assigned project. Assigns responsibility for executing project plans to key subordinates after careful assessment of how to utilize their qualifications and strengths Mobilizes company resources, through liaison with support departments, other offices, or subsidiaries, to create project teams capable of completing effective, quality work. Responsible for creation and analysis of key interdepartmental reports.

 Develop new business and expand existing account relationships. Understand prospective client’s business objectives and match those with deliverable solutions.  Primary interface between Taleo and the customer on all matters including account performance, delivery, billing and negotiation of contract agreements  Develop and manage account relationship with 300m in spend. Maintained client and supplier communications and relationships. Management of client specific HR Compliance for the supplier community. Introduced new system enhancements, new service lines, and new businesses. Consulting partnership with the client to meet mutually agreed upon goals and initiatives. Conducted semi-annual audits to ensure vendor compliance. Documentation of all standard operating procedures. Training

 Receives and responds to all customer (both internal/external) inquiries and complaints in a timely fashion (telephone, email, web). Responds to worker, supplier, and client manager inquiries regarding the product, policy, and procedures via ACD calls, direct line calls, email, or call tracking systems.  Ensure adequate staff coverage on telephones. Manage staff projects, lunches, breaks, etc. as well as logging into the system to cover some calls.  Ensure staff compliance with policy/procedures along with quality guidelines and best practices.  Randomly review Service Wise Incidents for performance related purposes and provide constant feedback to CSR regarding the quality. Provide feedback to management as required.  Point of contact for non-technical issues such as personal development or general Taleo procedures. Monitor staff for quality assurance. Accomplished by monitoring calls, reviewing emails, and reviewing incidents logged in call tracking system. Serves as a mentor/coach for team members.  Act as the first escalation point for callers and/or issues.  Special projects as assigned by management.  Assist with daily statistical reporting; monthly and quarterly staff reviews. Process weekly payroll by validating hours worked and breaks taken. Create and maintain monthly/weekly schedule for employees including approving vacation time and other paid time off. Instrumental in creating departmental attendance policy; policy and procedures.