Deidra Mcdaniel Email & Phone Number

Dallas-Fort Worth Metroplex

Irving, Texas, United States

•Create and keep reports on needed improvements.•Listen and monitor calls for agents.•Answered process questions.•Meet with team members one on one and in groups for process reviews.•Conducted team meetings to impart process changes and updates. •Monitored phone logins making sure agents were where needed,•Answer escalation emails received from clients.

Irving, Texas, United States

•Research and verify (via phone, fax and website) employer information.•Verification of employment and/or income and then accurately entering the details into the system•Interpretation of request from the lender, making outbound calls to employers to obtain information of their employment verification process•Update information in internal system, proofread report and deliver data to the client•Safeguard all data obtained including all personal identifying information (NPPI)

Dallas/Fort Worth Area

Provided accurate and efficient service to lenders within area or responsibility by researching loan level requests, processing various loan-related task queues, and modifying policy information as required to meet productivity and quality requirements.• Modify policies at loan level by following established guidelines and utilizing internal tracking system to update information as required and contribute to routine documentation processing workflows.• Resolve information gaps by contacting carriers and agencies as required to gather policy information, other missing data, update systems and records as appropriate.• Meet auditing requirements by accurately entering data and maintaining data integrity in loan tracking applications to minimize risk and uphold internal standards.• Complete high volume of data entry by quickly and accurately processing loan-related task queues to meet productivity and quality requirements.

Dallas/Fort Worth Area

Responsible for verifying employment and homeowner insurance for Equifax clients. My other responsibilities include keying in wage information, training new employees in our location as well as in the Iowa office via teleconference. In 2017 I co-authored the training manual for our division that will be in print in the next few months. I have taken a leadership role when directed by my team lead.

Richardson Tx

Provided customer service and technical assistance for AT&T U-Verse customers.

Dallas/Fort Worth Area

Provided customer service to Enterprise employees, personal and business accounts. This position dealt with all aspects of billing, dispute resolution, processing equipment orders and troubleshooting any problems with the equipment. I assisted with offline projects, peer mentoring and assistant trainer.