Deidra Miller Email and Phone Number

Manage a team of 5 Scrum Masters and Business Transformation AnalystsOversee Agile and Lean practices throughout the IT DepartmentCreated and maintain a SharePoint internal site for sharing Agile articles, training, and process related information, called Agile Academy.Created and executed training programs and workshops to roll out Agile within the IT department, including training for leadership.Created a consistent Software Development Lifecycle (SDLC) for all development teams in the IT Department, including SAP, Web Development, Salesforce and Integration TeamsSME and administrator for Azure DevOps

Managed 10 Application, Web and Salesforce Agile developers.Oversee direct reports responsible for technologies and processes related to Enterprise Resource Planning using SAP, Salesforce or Microsoft in areas of Engineering, Supply Chain Management, Order to Cash, Finance, HR, or Planning, Production & Procurement.ESSENTIAL DUTIES AND RESPONSIBILITIESSubject matter expert working with IT personnel to provide direction and guidance for the assigned process areas in SAP, Salesforce, or Microsoft and other technologiesOversee a production support model that includes service level agreements (SLA’s), support procedures and on-call schedulesEnsure projects are delivered within budget, on time, and with full scope quality assurance and risk mitigationPartner and support projects across the IT organization that include the assigned process areas in SAP, Salesforce, or Microsoft and other technologiesWork with IT Project Management Organization (ITPMO) to allocate staff member time to IT projects, enhancements, production support activities and administrative timePromote knowledge transfer and ensure vital skills and knowledgeParticipate in vendor, hardware, and software selection initiativesLEADERSHIP/SUPERVISORY RESPONSIBILITIESPlan, direct, supervise, and coordinate work activities of staffResponsible for employee development, discipline, performance appraisals, and administration of policiesMake recommendations regarding staffing decision

Provided servant leadership to multiple development teamsFacilitated Agile/Scrum ceremonies for several scrum and kanban teamsCoached business partners on agile practices and the development teams ways of working Mentored and coached other scrum mastersEducated multiple teams in IT and outside of IT on Agile values and principles, and the SCRUM framework

Facilitate development using the Agile/SCRUM methodology and oversee the team’s technical development workFacilitate SCRUM ceremoniesParticipate in customer meetings to ensure clear project requirement breakdown, estimation and prioritization of scopeResponsible for adaptive planning and forecasting Communicate deadlines and create forecasts Concisely communicate constraints and risks to all team membersProtect and minimize team from outside distractions Promote continuous improvement and knowledge sharing within the team

Oversee the development, execution, support, and administration of SharePoint solutions. Assist in the planning, design, development and implementation of additions, deletions and enhancements to SharePoint solutions Work with Information Technology (IT) staff to configure and deploy web based applications, content management solutions, collaboration solutions, search services, and other web based services Ensure the integrity, security, reliability and effectiveness of SharePoint solutionsWork with SharePoint staff to train, develop and coach team membersProvide reports that include statistics, baselines, patterns and issues, while making recommendations for improvementsEstablish and improve SharePoint policies and processesRespond to escalated Help Desk issues. Monitor service delivery queue, aging reports and customer feedback. Take action to ensure timely resolution of customer service requests and incidents.Interact with internal clients on all levels to help resolve IT related issues and provide answers in a timely mannerOversee and assist with the creation and maintenance of documentation including standards, implementation plans, configuration and procedural documentsAssist with project management of SharePoint Projects including task assignment and schedules. Work with project management office and comply with project management methodologies and standards.Assist Enterprise Architecture team members to interact with SharePoint clients, staff and partners.

Interim Team Lead for Enterprise Content Management (ECM) Team (March 2014 – Present)Assumed ECM Manager responsibilities in their absenceManaged work and tasks for the ECM team, consisting of 7 Web Developers and AnalystsInvolved in the creation of new processes and initiatives in the ECM team including, working agreement for production support and development ramp up introducing TFS and agile methodologyAssisted Vice President of IT with Annual Reviews for 9 ECM and Application Development staff membersWorked with Senior Director of Enterprise Solutions (IT) on several staffing issues Made adjustments to working structure of offshore resourceInterviewed and hired SharePoint developer contract (onsite) resourceWrote new job description and obtained approval to hire a Web/SharePoint Analyst, Associate Web/SharePoint Developer, Web Technologies Intern, as well as assisting the VP of IT and VP of Training & Management Development create a new position for a Trainer specific to web technologies (SharePoint and Umbraco)

Technical Lead for new corporate Intranet project, including the build of a new SharePoint 2013 farmInstalling, configuring, maintaining, monitoring, supporting, securing and testing of SharePoint servers. Ensuring performance, availability, and security of 6 SharePoint server farms, including 2 development, 1 QA and 3 production farms. Largest SharePoint 2010 Farm configuration includes 3 Application server and 2 load balanced web servers.Farm Administration including configuration and administration of SharePoint services including User Profile Service, Search Service, Web Analytics, Managed Metadata and Search Services and Web Application creation and configurationSite collection administration including creation and configuration of sites, lists and libraries, Content Type Hub, site features and securityInvolved in the creation of SharePoint Governance and StandardsExperience with Information Architecture and Taxonomy for our SharePoint Enterprise and Team portalsExperience with KnowledgeLake products for Imaging solutionExperience with Project ServerBasic experience with Windows Server Manager Administration (Windows Logs, IIS, Services, Security), DNS administration for SharePoint Web Application creation, SQL Database Administration for SharePoint databases, and PowershellActive Directory administration

Involved in the creation and maintenance of our internal KnowledgeBase and company-wide intranetSecond level support for iSeries and PC software developersEnd user support and communicationPrioritize and schedule second level support requestsEscalate requests to the appropriate software developer after adequate analysis to determine the actual nature of the problemRecord, track, and document the request problem-solving processCreate documentation, FAQs, or other artifacts so that end users and Information Systems Department staff members can more easily find and apply problem resolutions

Adjust, manipulate, and respond to console requests, commands, workflow procedures, and job processes.Operate and maintain peripheral equipment as required, including tape drives, hard disk drives, optical storage, fax system, printers, and consoles.Ensure all spooled output is appropriately prepared for distribution (e.g. printed, decollated, backed up to tape, etc.) as jobs are completed.Participate in On-Call Rotation schedule to provide after-hours support to Dart internal customers.Process weekend backups remotely as scheduled.

Level 1 customer support for the United States Postal Service – Government clearance requiredAdvanced level 1 customer support for General Motors Engineering ComputersLevel 1 customer support for General Motors

Teaching Assistant for undergraduates in Mechanical Engineering (ME) 180 at Michigan State University. Taught Unigraphics on Unix workstations

Taught Unigraphics NX 2.0.3.1 software on UNIX workstations to high school students participating in the DAPCEP and Women in Engineering summer programsMentored high school women participating in the Women in Engineering summer program

Making participant packets kits for research groupData entryKeeping inventory of POUCH suppliesFiling, copying and other general office work