Deidra Wright Email & Phone Number

As a Warranty Manager at Braman Miami, a leading luxury car dealership in South Florida, I manage and process warranty claims for various brands, including BMW, MINI, Cadillac, Bentley, Rolls Royce, and Bugatti. I have been working in the automotive industry for over 30 years, and have a Master's degree in Human Resources Management and a Bachelor's degree in Business Administration from Nova Southeastern University.I have extensive knowledge and experience in applying manufacturer's criteria, authorizing warranty claims, completing required documents, ensuring accuracy and promptness, analyzing and appealing denied or returned claims, billing clients for unauthorized claims, and providing accounts receivable with documentation of paid claims and overages and shortages. I also train internal personnel in warranty provision, ensure defective parts are returned to manufacturer, maintain up-to-date on recalls and bulletins, and work closely with Aftersales, Bodyshop, Service, and Parts departments. I am skilled in negotiation, analysis, policies and procedures, auditing, bookkeeping, leadership, ADP payroll, and retail. My goal is to provide excellent customer service and satisfaction, while maximizing the profitability and efficiency of the warranty department.

Listed skills include Vehicles, Automobile, Automotive Aftermarket, Team Building, and 33 others.