Deidra Stephens Email & Phone Number

I have delivered improvements in Customer Service operations that led to increased sales andcustomer satisfaction ratings. I have more than 15 years of experience in retail management roleswith constant success in driving sales and profits. I excel in managing stakeholder expectations andcommunications while driving positive organizational change. For example, I have led location turnarounds that boosted overall performance from rankings in the bottom to ratings in the top 50% forTaco Bell franchise. I’m adept at leading staff to achieve or surpass objectives through effectiveleadership and motivation.My goal is to have our organization seen as the trusted, ‘go-to’ choice in our industry due to thevalue I bring to Customer Service operations. I take great pride in applying my experience inmanaging people to get things done. My leadership style is to encourage and apply initiative andcreativity while employing my expertise and talent for team building.The results of my experience speak to my ability and pledge to deliver value to your business as anexperienced Customer Service Manager.Specialties:Customer Service  Budgeting  Staff Recruiting  Staff Training  Staff Development  P&LAccountability  Staff Productivity Improvement  Vendor Relationship Management  InventoryManagement  Retail  Merchandising  Talent Management  HR Functional ManagementI can help your company achieve results in the following ways:• Leading Customer Service operations that result in increased sales.• Slashing costs by establishing cross-training programs that not only avoid staff overtime, butalso increase employee productivity.• Developing and executing customer service strategies that raise customer satisfaction rates.If you have any questions or would like to discuss my experiences, please contact me at deidrastephens@hotmail.com.

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  Lawson State Community College

  Business Administration And Management, General