Deidra Williams Email & Phone Number

Savannah, GA, US

Raleigh, NC, US

• Sourced and screened candidates, ensuring a seamless experience throughout the hiring process.
• Maintained and updated the ATS system to reflect accurate candidate information.
• Communicated effectively with hiring managers and stakeholders to facilitate efficient recruitment.

Chesterfield, MO, US

• HR Consultant- Leave of Absence Case Management
• Communicated with colleagues, leaders, and key stakeholders to assist with questions on leave administration
• Resolved tier 2 escalations, ensuring timely documentation and communication of updates and outcomes
• Ensured compliance with HIPAA, COBRA, FSA, and ADA laws and platforms as the primary point of contact
• Oversaw compliance with national labor laws, certified PTO, LOA, & Wages and the Fair Labor Standards ActHR Consultant- Advice and Counsel
• Built and sustained positive relationships with leadership at all levels, with a specific focus on first-level leaders, to provide effective counsel and support on coaching, onboarding, employee retention, employee.

• A commissioned public officer who served as an impartial witness in the execution of various legal documents, ensuring the authenticity of signatures and the proper completion of transactions.
• Exemplified the principles of integrity, impartiality, and attention to detail, played an essential role in facilitating the smooth execution of legal documents, contributing to the overall trust and transparency in.
• With a keen understanding of state-specific laws and regulations, acted as a neutral third party, preventing fraud and forgery by diligently verifying the identities of individuals involved in the document-signing.

Seattle, WA, US

• Communicated and implemented COVID-19 leave of absence policies, practices, and processes.
• Demonstrated a strong understanding of business acumen and contributed to various business-related initiatives.
• Built and nurtured relationships with stakeholders and senior leaders across different functions, ensuring alignment with HR strategies.
• Assisted in managing projects to enhance employee engagement and deliver exceptional customer service.
• Ensured compliance with HIPAA, COBRA, FSA, and ADA laws and platforms as the primary point of contact
• Oversaw compliance with national labor laws, certified PTO, LOA, & Wages and the Fair Labor Standards Act

Mooresville, NC, US

• Collaborated in the communication and implementation of HR programs, policies, practices, and processes.
• Demonstrated a strong understanding of business acumen and contributed to various business-related initiatives.
• Built and nurtured relationships with stakeholders and senior leaders across different functions, ensuring alignment with HR strategies.
• Assisted in managing projects to enhance employee engagement and deliver exceptional customer service.
• Managed employee files and implemented tracking systems to identify trends and issues, processing HR transactions in Workday, PeopleSoft, BrassRing, and Kronos

Roseland, New Jersey, US

• Professionally communicate with clients' Human Resources staff, employees, insurance carriers, and ADP to build relationships and maintain partnerships
• Managed up to 20 client accounts with 50 to 1200 employees, ensuring accurate information and making appropriate changes
• Ensured clients' compliance with HIPAA, COBRA, FSA, and ADA laws and platforms
• Conducted Open and Annual Enrollments for assigned clients, compiling and completing employee enrollment and termination information
• Prepared reports to update changes to employees' benefits daily
• Maintained confidentiality of employees' requests and developed positive relationships with external vendors, insurance providers, and benefits administrators.

Charlotte, North Carolina, US

• Reviewed paperwork and contracts prior to dispatching crew members to supportaccuracy and clarify understanding of details.
• Built professional relationships with new customers and cultivated existing ones throughactive listening and intelligent open-ended questioning.
• Skills utilizing Workforce Management software to plan, schedule and submit work forcrews' daily tasks.
• Communicated changes to the work schedule in a timely manner to all stakeholdersinvolved.
• Liaised between technicians, operations management, business clients and consumers onmultiple power outage restoration jobs simultaneously.
• Managed multiple areas and crews of different skill levels to ensure work was completed ina timely manner and safe environment.

Charlotte, North Carolina, US

• Professionally answered inbound calls of external customers inquiring of electrical services.
• Implemented new customer accounts in Customer Billing Information System.
• Educated customers on billing and utility usage concerns to provide clarification andunderstanding.
• Communicated information as a liaison for Duke Energy's external customer and variousdepartments in order to convey cohesive information for all.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants

Master'S Degree, Ms Organizational Change Management/ International Leadership

Bachelor Of Arts, Human And Community Services And Organizational Communication