• Analyze qualitative data and information to provide insight and forecast future likely scenarios to determine best strategic plan • Provide pricing analyses for 41 portfolios including LTT, Skin Care, Grooming, Medicated Wipes and Antiseptics• Create financial models highlighting and detailing current & incremental business to determine pricing strategy• Provide leadership and decision makers with financial details pertaining to various customers and GPOs to determine where our pricing and customers fall within the CAH market• Work very closely with Marketing to develop pricing and pricing strategy for customers and businesses at risk• Work with marketing to help develop pricing strategies for customers and strategies for the financial growth of portfolios• Gain comprehensive knowledge of product portfolios, challenges, competitors, and trends in the market

• Strategic planning for small business owners to optimize growth through revised business processes• Manage social media content and social media marketing • Manage website content and SEO optimizations• Consult with business owners on their goals and goal development process • Devise strategies based on long-term and short-term goals of the business• Create and manage projects resulted from strategies put in place• Create and manage budget for projects• Create automated workflows and processes for efficiency and improved productivity

• Worked towards the reduction of labor costs by creating pilots of efficient workflows utilizing data analysis• Reduced labor costs and back log while increasing productivity by creating efficient work-tools • Used data analytic tools and LEAN methodologies to identify workflow/productivity barriers• Challenged leadership on current workflow processes and implemented new workflow process • Designed productivity tracking tools by researching and understanding the needs of the team & workflow of the team• Advocated and became change agent for team to implement better and more efficient strategies and methods• Served as treasurer for team activities to track budgeting • Analyze patient chart medical records to determine correct source of information and merging by research• Trouble-shoot end-user issues within EPIC system and teach/guide end-users through making entries and corrections

• Reduced labor costs by developing staffing models • Identified and removed barriers to workflow process by sitting with end-users and understanding their processes• Used Agile to create and implement projects• Developed financial reporting models by understanding the need for visualization of data• Found solutions to business problems through investigation and surveying • Improved P&L report by reviewing accounts & calculations, recommending changes and creating an automated report• Used excellent written and verbal communication skills to rely information verbally and visually• Prepared and led meetings between with internal stakeholders and senior leadership• Designed workflow efficiencies for customer service department by asking appropriate questions to leadership and upper-management

• Managed multiple projects for various departments-generating documents for reporting and project status• Pulled scheduled reports from MicroStrategy to generate analysis reports in Excel• Developed training tools, workflows, and dashboard reports using Visio, PowerPoint, MicroStrategy, and Excel• Support Project Management with project development and design, reporting progress on projects • Use infographics, interactive dashboards, data analysis and survey information to launch campaigns on specific programs and medical deliverables

• Increased productivity by approximately 80% • Collaborated with internal departments on Medicaid and Medicare rates, maintained all evidence, documentation, and changes related to provider contracts• Implemented projects to create better workflows and effective use of tools for staff • Redesign internal storage system using USE case diagrams via Visio • Created workflows, procedures and policies for data collection, verification and maintaining integrity• Worked as a liaison between providers and internal departments• Developed CRM workflow processes to identify and decrease bottlenecks in productivity