Deidre Calloway

Deidre Calloway Email and Phone Number

Spec II CX Operations at Protective Life @ Protective Life
birmingham, alabama, united states
Deidre Calloway's Location
Greater Birmingham, Alabama Area, United States
About Deidre Calloway

I am an experienced professional with over 6 years of experience in data entry, sales, and customer support. Throughout my career, I have consistently demonstrated a strong commitment to accuracy and efficiency, meeting or exceeding performance targets for speed and accuracy. My experience in training and mentoring new team members has contributed to the overall improvement of team productivity and accuracy. In my most recent role as a Spec II CX Operations, I have accurately entered and maintained a high volume of customer data while consistently meeting or exceeding performance targets. I have also trained and mentored new data entry specialists, contributing to the overall improvement of team productivity and accuracy. I am dedicated to contributing to the growth of the company and enhancing brand awareness through my efforts in providing exceptional customer service and continuous process improvement.

Deidre Calloway's Current Company Details
Protective Life

Protective Life

View
Spec II CX Operations at Protective Life
birmingham, alabama, united states
Website:
protective.com
Employees:
2760
Deidre Calloway Work Experience Details
  • Protective Life
    Spec Ii Cx Operations
    Protective Life Mar 2020 - Present
    Birmingham, Alabama, United States
    Accurately entered and maintained a high volume of customer data, consistently meeting or exceeding performance targets for speed and accuracy.Trained and mentored new data entry specialists, improving the overall accuracy and efficiency of the team.Implemented efficient data entry processes that resulted in a 15% increase in productivity and a reduction of errors by 10%.Analyzed customer feedback data and implemented changes to the support process, resulting in a 15% decrease in repeat customer complaints.Collaborated with cross-functional teams to identify and resolve system-wide customer experience issues, resulting in a 20% improvement in customer retention.
  • Tcg, A Hub International Company
    Inbound Customer Service Representative
    Tcg, A Hub International Company Mar 2019 - Jul 2019
    Austin, Texas, United States
    Provided exceptional customer service to clients, resulting in a 35% satisfaction rating based on quarterly surveys.Demonstrated expertise in handling complex client inquiries and resolving issues, resulting in a 25% reduction in client complaints.Conducted regular follow-up calls with clients to monitor account activity and address any questions or concerns, resulting in a 10% increase in client retention.
  • Dillard'S Inc.
    Sales Associate
    Dillard'S Inc. Feb 2018 - May 2018
    San Antonio, Texas
    Developed and maintained a deep understanding of the product offerings and industry trends, enabling effective and persuasive sales presentations to clientsConsistently exceeded sales targets, contributing to a 20% increase in overall company revenue over a two-year period.
  • Aci Worldwide
    Consumer Support Representative
    Aci Worldwide Dec 2016 - Jun 2017
    Auburn, Alabama
    Provided exceptional customer service, consistently achieving a satisfaction rating of 95% or higher based on weekly surveys.Resolved complex customer inquiries and complaints in a timely and effective manner, resulting in a 30% reduction in repeat contacts.
  • Mcdonald'S
    Cashier
    Mcdonald'S Dec 2012 - Dec 2016
  • Hip Hop Music Exclusives
    Intern
    Hip Hop Music Exclusives Jul 2015 - Oct 2015
    Atlanta, Georgia
  • Wsfa 12 News
    Intern
    Wsfa 12 News Jun 2015 - Aug 2015
    Montgomery, Alabama
  • Pizza Hut
    Server
    Pizza Hut May 2015 - Aug 2015
  • Wal Mart Stores
    Overnight Stocker
    Wal Mart Stores Jun 2012 - Aug 2012

Deidre Calloway Education Details

Frequently Asked Questions about Deidre Calloway

What company does Deidre Calloway work for?

Deidre Calloway works for Protective Life

What is Deidre Calloway's role at the current company?

Deidre Calloway's current role is Spec II CX Operations at Protective Life.

What schools did Deidre Calloway attend?

Deidre Calloway attended Troy University, Troy University.

Who are Deidre Calloway's colleagues?

Deidre Calloway's colleagues are Renee Beaulieu, Greta Whitfield, Derry Herring Cia, Cisa, Cida, Vickie (Jerkins) Waybright, Tammy Symons, Luanne Nilsson, Anne Jenkins.

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