Deidre Calloway Email and Phone Number
I am an experienced professional with over 6 years of experience in data entry, sales, and customer support. Throughout my career, I have consistently demonstrated a strong commitment to accuracy and efficiency, meeting or exceeding performance targets for speed and accuracy. My experience in training and mentoring new team members has contributed to the overall improvement of team productivity and accuracy. In my most recent role as a Spec II CX Operations, I have accurately entered and maintained a high volume of customer data while consistently meeting or exceeding performance targets. I have also trained and mentored new data entry specialists, contributing to the overall improvement of team productivity and accuracy. I am dedicated to contributing to the growth of the company and enhancing brand awareness through my efforts in providing exceptional customer service and continuous process improvement.
Protective Life
View- Website:
- protective.com
- Employees:
- 2760
-
Spec Ii Cx OperationsProtective Life Mar 2020 - PresentBirmingham, Alabama, United StatesAccurately entered and maintained a high volume of customer data, consistently meeting or exceeding performance targets for speed and accuracy.Trained and mentored new data entry specialists, improving the overall accuracy and efficiency of the team.Implemented efficient data entry processes that resulted in a 15% increase in productivity and a reduction of errors by 10%.Analyzed customer feedback data and implemented changes to the support process, resulting in a 15% decrease in repeat customer complaints.Collaborated with cross-functional teams to identify and resolve system-wide customer experience issues, resulting in a 20% improvement in customer retention. -
Inbound Customer Service RepresentativeTcg, A Hub International Company Mar 2019 - Jul 2019Austin, Texas, United StatesProvided exceptional customer service to clients, resulting in a 35% satisfaction rating based on quarterly surveys.Demonstrated expertise in handling complex client inquiries and resolving issues, resulting in a 25% reduction in client complaints.Conducted regular follow-up calls with clients to monitor account activity and address any questions or concerns, resulting in a 10% increase in client retention. -
Sales AssociateDillard'S Inc. Feb 2018 - May 2018San Antonio, TexasDeveloped and maintained a deep understanding of the product offerings and industry trends, enabling effective and persuasive sales presentations to clientsConsistently exceeded sales targets, contributing to a 20% increase in overall company revenue over a two-year period. -
Consumer Support RepresentativeAci Worldwide Dec 2016 - Jun 2017Auburn, AlabamaProvided exceptional customer service, consistently achieving a satisfaction rating of 95% or higher based on weekly surveys.Resolved complex customer inquiries and complaints in a timely and effective manner, resulting in a 30% reduction in repeat contacts. -
CashierMcdonald'S Dec 2012 - Dec 2016 -
InternHip Hop Music Exclusives Jul 2015 - Oct 2015Atlanta, Georgia
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InternWsfa 12 News Jun 2015 - Aug 2015Montgomery, Alabama -
ServerPizza Hut May 2015 - Aug 2015 -
Overnight StockerWal Mart Stores Jun 2012 - Aug 2012
Deidre Calloway Education Details
-
Broadcast Journalism -
Broadcast Journalism
Frequently Asked Questions about Deidre Calloway
What company does Deidre Calloway work for?
Deidre Calloway works for Protective Life
What is Deidre Calloway's role at the current company?
Deidre Calloway's current role is Spec II CX Operations at Protective Life.
What schools did Deidre Calloway attend?
Deidre Calloway attended Troy University, Troy University.
Who are Deidre Calloway's colleagues?
Deidre Calloway's colleagues are Renee Beaulieu, Greta Whitfield, Derry Herring Cia, Cisa, Cida, Vickie (Jerkins) Waybright, Tammy Symons, Luanne Nilsson, Anne Jenkins.
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