Deidre' Smith
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Deidre' Smith Email & Phone Number

Global Impact Leader | Services Exec | | P&L Manager | Client Success Leader | Business Operations | Transformation | Service Delivery | Performance Management | Digital Transformation | Supply Chain | President of NPO at RSM US LLP
Location: Washington DC-Baltimore Area, United States, United States 5 work roles 7 schools
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Current company
Role
Global Impact Leader | Services Exec | | P&L Manager | Client Success Leader | Business Operations | Transformation | Service Delivery | Performance Management | Digital Transformation | Supply Chain | President of NPO
Location
Washington DC-Baltimore Area, United States, United States
Company size

Who is Deidre' Smith? Overview

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Quick answer

Deidre' Smith is listed as Global Impact Leader | Services Exec | | P&L Manager | Client Success Leader | Business Operations | Transformation | Service Delivery | Performance Management | Digital Transformation | Supply Chain | President of NPO at RSM US LLP, a company with 14111 employees, based in Washington DC-Baltimore Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Deidre' Smith.

Deidre' Smith previously worked as Managing Director at Rsm Us Llp and Senior Vice President at Datacenterdna. Deidre' Smith holds Executive Women In Leadership, Organizational Leadership from Cornell University.

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Email format at RSM US LLP

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RSM US LLP

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Profile bio

About Deidre' Smith

Innovative, results-driven services leader driving complex business transformations and mergers globally. Offshoring expertise and data driven leader able to work across functional teams. Facilitate unprecedented operational and financial performance by aligning strategies and tactics that drive transformation for clients. Expertise:Digital Transformation | Entrepreneurship | Sales | Technical Services | Professional Services | Managed Services | Integration of Mergers & Acquisitions | P&L Management | Program Management | Strategic Planning & Execution | Software Development | Automation | Lifecycle | Cloud Operations | SaaS Development | Operations | OutsourcingCreates a compelling vision, constantly lifts the bar, and drives execution down to tactical operations, at a start-up and enterprise level. Empowers people to develop strategies and to deliver operational excellence across multiple industries and digital portfolios. Repeated success in leading infrastructure and application services. I help companies scale, mature, and raise their performance. I translate strategies to tactical plans, lead transformation, drive execution, and measure results.Delivered services from centers around the world and done this from small to large scale – with P&L responsibility of up to $500M and teams of up to 2000. Highlights: ★ Performed services maturity assessments, define and executing a multi-year strategy to improve performance. ★ Established Client Delivery teams that drove >40% improvement in revenue retention and NPS. ★ Improved financial management processes. ★Sales transformation - work across GTM, Partners, product dev and sales, driving increased orders and renewals. ★Leading Service Delivery - ensuring clients receive high quality service and obtaining industry leading NPS and NSS scores. ★Driving global labor transformation – multiple offshore and nearshore projects globally.I achieve these outcomes through leading from the front. Build robust relationships and synergy across business lines to drive positive change. DE&I activist.Expertise:Digital Transformation | Entrepreneurship | Sales | Technical Services | Professional Services | Managed Services | Integration of Mergers & Acquisitions | P&L Management | Program Management | Strategic Planning & Execution | Software Development | Automation | Lifecycle | Cloud Operations | SaaS Development | Operations

Current workplace

Deidre' Smith's current company

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RSM US LLP
Rsm Us Llp
Global Impact Leader | Services Exec | | P&L Manager | Client Success Leader | Business Operations | Transformation | Service Delivery | Performance Management | Digital Transformation | Supply Chain | President of NPO
chicago, illinois, united states
Website
Employees
14111
AeroLeads page
5 roles

Deidre' Smith work experience

A career timeline built from the work history available for this profile.

Managing Director

Current

United States

Jun 2024 - Present

Senior Vice President

United States

  • Giving back:
  • Working with non profits and small businesses to improve service delivery, improve client satisfaction, strategic partnership development, revenue growth
  • Responsible for problem-solving, strategy development, operational optimization, risk advisory, technology deployment, and human capital advisory.
  • Build service capabilities across the different industry verticals and internal organizational functional alignment.
  • Implements organization-wide goal setting, performance management, and annual operational planning.
Jan 2024 - Jun 2024

Vp Client Services & Business Transformation North America

Ntt

USA, Virginia

Vice President, Client Services & Business TransformationOversaw the business transformation of Professional Services, Digital Design & Delivery, Staff Augmentation, Managed up to 849 projects simultaneously and Operations across 4 continents. Accountable for PMO, Service Governance and execution across Hybrid Cloud, Collaboration, Client Experience.

Feb 2017 - Nov 2023

Founding Member

Chief Executive Women (Cew)

Washington DC-Baltimore Area

Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top-down.

Jun 2021 - Jul 2023

Business Owner

South Africa

Executive who has demonstrated the ability to advise clients leading diverse teams of professionals in a variety of highly competitive industries - property, IT, telecoms, financial services markets, healthcare, manufacturing. Track record of hands-on experience in enterprise architecture, strategic planning, business development, program management.

Oct 2009 - Jan 2018
Team & coworkers

Colleagues at RSM US LLP

Other employees you can reach at rsmus.com. View company contacts for 14111 employees →

7 education records

Deidre' Smith education

Executive Women In Leadership, Organizational Leadership

https://ecornell.cornell.edu/certificates/leadership-and-strategic-management/executive-women-in-leadership/

Diploma, Digital Business Strategies

Digital transformation, all the models, theories, practicals and more.

Service Integration And Management, It Service Mgmt

Pink Elephant

Master Of Business Administration (Mba), Business Administration, Management And Operations

Henley Mgmt College

Itil V3; Prince 2; Togaf Bus Arch, Certified Data Centre Prof, Certified Data Centre Migration Spec, Business Architecture, Program Management And Data Centre Industry Certifications, 12

Additional Learning

Matric

The Hill High School

Activities and Societies: Debate team, running, swimming, netball, cross country

FAQ

Frequently asked questions about Deidre' Smith

Quick answers generated from the profile data available on this page.

What company does Deidre' Smith work for?

Deidre' Smith works for RSM US LLP.

What is Deidre' Smith's role at RSM US LLP?

Deidre' Smith is listed as Global Impact Leader | Services Exec | | P&L Manager | Client Success Leader | Business Operations | Transformation | Service Delivery | Performance Management | Digital Transformation | Supply Chain | President of NPO at RSM US LLP.

Where is Deidre' Smith based?

Deidre' Smith is based in Washington DC-Baltimore Area, United States, United States while working with RSM US LLP.

What companies has Deidre' Smith worked for?

Deidre' Smith has worked for Rsm Us Llp, Datacenterdna, Ntt, Chief Executive Women (Cew), and Dee Smith & Associates Ltd.

Who are Deidre' Smith's colleagues at RSM US LLP?

Deidre' Smith's colleagues at RSM US LLP include Jalen Van Wyk, Trevor Gifford, Angie Hurt, Maxwell L'Heureux, and Jaclyn Zibrosky.

How can I contact Deidre' Smith?

You can use AeroLeads to view verified contact signals for Deidre' Smith at RSM US LLP, including work email, phone, and LinkedIn data when available.

What schools did Deidre' Smith attend?

Deidre' Smith holds Executive Women In Leadership, Organizational Leadership from Cornell University.

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