Deidre' Smith Email & Phone Number

United States

United States

Giving back:• Working with non profits and small businesses to improve service delivery, improve client satisfaction, strategic partnership development, revenue growth• Responsible for problem-solving, strategy development, operational optimization, risk advisory, technology deployment, and human capital advisory. • Build service capabilities across the different industry verticals and internal organizational functional alignment.• Implements organization-wide goal setting, performance management, and annual operational planning.

Usa, Virginia

Vice President, Client Services & Business TransformationOversaw the business transformation of Professional Services, Digital Design & Delivery, Staff Augmentation, Managed up to 849 projects simultaneously and Operations across 4 continents. Accountable for PMO, Service Governance and execution across Hybrid Cloud, Collaboration, Client Experience, Network, Wireless, Data Center, and Information Security portfolios, with >$250M P&L. Drove strategy to close key deals and improve profitability EXECUTIVE DASHBOARD & WORKFORCE MANAGEMENT - Initiated and implemented capabilities to manage >800 projects and 732 professionals globally, for NA Services clients. Formulated strategy, operational model & technology portfolios (5) Delivered ERP application for workforce management program within 5.5 months vs. 18-month projection, achieving significant ROI gains Enabled first entire-portfolio visibility and performance capabilities, analyzable by resource, utilization, certifications, clients, & capacity Increased resource utilization rate from 52% to 70%, completing 49K+ resource assignments. Improved margins 47% (to 25%) on 2.3K+ projects CLIENT SATISFACTION & SURVEY PROGRAM - Established program, initiating & designing project; enabled conversion of data into revenue, client management, targeted sales strategies for portfolio Increased CSAT from 60% to 77% in <7 months Improved repeat business to 75%, from 15%. GOVERNANCE & OPERATIONAL RISK MANAGEMENT - Implemented capabilities to articulate operational risks, established business continuity strategy. Established 173 new standard processes & 77 new automation packages. Reduced time to revenue from 9 months to 173 calendar days. DIVERSITY, EQUITY & INCLUSION PROGRAM - Co-developed and launched program globally.  Founded SPONSORSHIP program elevating women to exec positions, 134 women globally.  SUPPLY CHAIN REVAMP - Overhauled supply chain process and renegotiated targeted vendor contracts.

Washington Dc-Baltimore Area

Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top-down.

South Africa

Executive who has demonstrated the ability to advise clients leading diverse teams of professionals in a variety of highly competitive industries - property, IT, telecoms, financial services markets, healthcare, manufacturing. Track record of hands-on experience in enterprise architecture, strategic planning, business development, program management, outsourcing strategies, transition and transformation programs. Proven ability to successfully analyse an organization's critical business requirements, identify potential opportunities for improvement,develop innovative and cost-effective solutions for managing operations, generating savings and improving ROI. Ability to transform and execute on business strategies. Developed energy services and solutions. The focus on solar energy products including off-grid street lamps with surveillance and wireless access abilities. In addition, units are provide to deal with electric utility outages and failures including load-shedding.

Executive Women In Leadership, Organizational Leadership

https://ecornell.cornell.edu/certificates/leadership-and-strategic-management/executive-women-in-leadership/

Diploma, Digital Business Strategies

Digital transformation, all the models, theories, practicals and more.

Service Integration And Management, It Service Mgmt

Master Of Business Administration (Mba), Business Administration, Management And Operations

Diploma In Business Management, Business Administration And Management, General

Itil V3; Prince 2; Togaf Bus Arch, Certified Data Centre Prof, Certified Data Centre Migration Spec, Business Architecture, Program Management And Data Centre Industry Certifications, 12

Matric

Activities and Societies: Debate team, running, swimming, netball, cross country